Aimee Durapau
Fort Worth,TX
Summary
Vibrant, bilingual, people-oriented, professional Results-oriented business leader with more than 10 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
02.2020 - 07.2024
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Coordinated project workflows for departments.
- Troubleshot equipment to reduce service calls and downtime.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
Leasing Manager
Landings of Carrier Parkway
05.2018 - 08.2019
- Accounts receivable management: Check/audit all scheduled billing; Post, endorse and deposit all rent monies; Run pre-close, period-close and month-end reports; Capture rent and all monies due and consistently maintain delinquency under 3% Vendor management: Complete and void purchase orders; Upload and submit bills from vendors and contractors; Schedule make-ready, carpet and paint vendors Relationship management: Resolve resident complaints, ensuring resident satisfaction; Move in and move out residents, including final account depositions; Plan and host community activities Marketing and Sales: Decorate and maintain model apartments; Develop and implement retention programs; Experienced in 'shopping' competitors to improve sales process; Experienced in market surveying, lease tracking and preparing commission files; Maintain prospect files and actively pursue them to keep occupancy rate at 100% Management and Oversight: Train newly hired employees and familiarize them with daily activities; Check all files for accuracy and approve rents, concessions, and deposit stipulations; File and attend eviction proceedings Recognized the need for and independently developed a 'dog book' to help manage the animals that belong to residents and identify those that don't Initiated and developed a reporting form for maintenance to complete in the case of accidental injury that was later adopted company-wide
Leasing Consultant/Assistant Manager
Landings of Carrier Parkway
11.2014 - 05.2018
- Accounts receivable management: Check/audit all scheduled billing; Post, endorse and deposit all rent monies; Run pre-close, period-close and month-end reports; Capture rent and all monies due and consistently maintain delinquency under 3% Vendor management: Complete and void purchase orders; Upload and submit bills from vendors and contractors; Schedule make-ready, carpet and paint vendors Relationship management: Resolve resident complaints, ensuring resident satisfaction; Move in and move out residents, including final account depositions; Plan and host community activities Marketing and Sales: Decorate and maintain model apartments; Develop and implement retention programs; Experienced in 'shopping' competitors to improve sales process; Experienced in market surveying, lease tracking and preparing commission files; Maintain prospect files and actively pursue them to keep occupancy rate at 100% Management and Oversight: Train newly hired employees and familiarize them with daily activities; Check all files for accuracy and approve rents, concessions, and deposit stipulations; File and attend eviction proceedings Recognized the need for and independently developed a 'dog book' to help manage the animals that belong to residents and identify those that don't Initiated and developed a reporting form for maintenance to complete in the case of accidental injury that was later adopted company-wide
Education
Practical Nursing Degree -
Louisiana Technical College
01.2010
Skills
- Bilingual in English and Spanish
- Customer service
- Sales and marketing
- Management experience
- Complaint resolution
- Retention programs
- Market surveying
- Vendor management
- Accounts receivable management
- Proficient in MS Word, PowerPoint, Excel, Windows XP, Outlook
- Business Administration
- Operations Management
- Project Management
- General office skills: scanning, filing, faxing, copying, 10 key, type 62 wpm
Expertise
Check/audit all scheduled billing; Post, endorse and deposit all rent monies; Run pre-close, period-close and month-end reports; Capture rent and all monies due and consistently maintain delinquency under 3%, Complete and void purchase orders; Upload and submit bills from vendors and contractors; Schedule make-ready, carpet and paint vendors, Resolve resident complaints, ensuring resident satisfaction; Move in and move out residents, including final account depositions; Plan and host community activities, Decorate and maintain model apartments; Develop and implement retention programs; Experienced in "shopping" competitors to improve sales process; Experienced in market surveying, lease tracking and preparing commission files; Maintain prospect files and actively pursue them to keep occupancy rate at 100%, Train newly hired employees and familiarize them with daily activities; Check all files for accuracy and approve rents, concessions, and deposit stipulations; File and attend eviction proceedings, Recognized the need for and independently developed a "dog book" to help manage the animals that belong to residents and identify those that don't, Initiated and developed a reporting form for maintenance to complete in the case of accidental injury that was later adopted company-wide
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Software
Microsoft Word
Microsoft Excel
Timeline
Shift Supervisor
Starbucks
02.2020 - 07.2024
Leasing Manager
Landings of Carrier Parkway
05.2018 - 08.2019
Leasing Consultant/Assistant Manager
Landings of Carrier Parkway
11.2014 - 05.2018
Practical Nursing Degree -
Louisiana Technical College