Aimee Edmundson
CYPRESS,California
Summary
Interested in Front Desk Concierge position offering 15+ years of experience in hospitality and service environments. Able to coordinate front desk operations to efficiently meet both guest and business needs. Service-oriented and responsive with expertise and adaptability to handle any need. Personable hospitality professional with knack for providing exceptional services to guests. Offers excellent interpersonal skills and analytical talents. Reliable and enthusiastic with experience performing multiple tasks. Skilled in customer engagement and problem resolution. Known for remaining poised and calm in busy environments. Influential, with background in customer service creating memorable experiences for guests. Cordially answered phones, greeted guests and handled check-in and check-out process. Compassionate and confident with handling any situation with poise.
Overview
17
17
years of professional experience
Work History
Director/Coordinator, ChivaGirls
Chivas USA, Major League Soccer
01.2005 - 10.2013
- Developed professional, bilingual dance team for Major League Soccer team known as Chivas USA located at The Home Depot Center (now Dignity Health Sports Park).
- Handled all team marketing, branding, casting, team auditions, hiring of talent & choreographers.
- Developed annual budget and maintained all business records accurately.
- Managed Monthly billing, payroll, and client invoices.
- Corresponded with clients and department staff through email, telephone, and in person meetings.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Supervision of cheerleaders greeting guests in to the stadium while providing friendly, professional and knowledgeable assistance.
- Coordinated weekly rehearsals with dancers and choreographers as well as game day events which included pre-game performances, corporate suite-visits, coordination of half-time performances and community appearances..
Owner/Director
Angel Girls Entertainment Group
01.2000 - 09.2013
- Founder of entertainment company featuring professional dancers, cheerleaders and models servicing clientele for sporting events, store promotions, trade shows, fashion shows, grand openings, corporate parties bar mitzvahs and other events.
- Clientele include, but not limited to: American Express, House of Blues-Los Angeles, Chrysler Corporation, Clear.Blue Detroit LLC, San Manuel Indian Bingo and Casino, Marc Jacobs-Beverly Hills, Hollywood Park Racetrack, Santa Anita Racetrack, Newport Harbor Yacht Club, KTLA Channel 5 Morning News, Film @ Eleven-PPOC, Super Mex Restaurant and Golf Tournament, Brawly Police Department, Maggie's Pub-Sports Bar, AVP Pro Beach Volleyball Tour, Suzuki Corp., San Francisco 49ers, American Airlines, ABC Sports, Mark Burnett Productions, Anschultz Entertainment Group, Staples Center, HBO Boxing, L.A. Galaxy/Hyperformance, Robb Report (Best of the Best), Killingsworth Presentations, Magna International.
Director/Coordinator-NFL Cheerleaders Tokyo, Japan
NFL / E2K Production Company
10.2005 - 10.2005
- Dance Team Director/Choreographer for NFL American Bowl in Tokyo, Japan for the Atlanta Falcons and Indianapolis Colts Cheerleaders.
- Involved in all pre-game, game day and post game production for both professional dance teams.
- Organized, schedules and managed all cheerleader promotional appearances at various venue sites in Tokyo, Japan, including game day events at Tokyo Dome arena.
- Participated in team meetings and training sessions to stay informed about cheerleader performance and appearance updates and changes.
- Coordinated lodging and transportation for both cheerleading teams and coaching staff.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing Tokyo and American clientele needs and resolving concerns.
- Responded to all clientele and cheerleader needs and requests to keep production running smoothly.
- Handled team registration, show direction, stage management and technical production on and off stadium field.
Entertainment Consultant/Talent Director
Magna Entertainment Corporation (MEC)
10.2004 - 09.2005
- Developed and managed Sunshine Millions Dance Team, bet-runner and service ambassador programs for Santa Anita Race Track to be used as "entertainment prototype" for 16 sister thoroughbred race tracks across US and Austria. MEC is known as one of North America's top owners and operators of horse racetracks.
- Duties included: casting talent, image consulting, costume design and production, organizing and leading team building and training workshops, organizational structure, scheduling and management of all programs.
- Assigned work to staff, set schedules, and motivated strong performance and service in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Cultivated strong relationships with customers to build loyalty and repeat business.
Dance Teacher/ Educator
Irvine Valley College
05.1998 - 06.2000
- Created and coordinated dance team for Irvine Valley College.
- Developed dance team curriculum, preparation and submission of budget proposals to school board, grading class enrollees and various other administrative functions.
- Booking hotel lodging and team transportation to scheduled events.
- Directed and choreographed all dance routines for IVC sporting events, USA College Camp and all college national competitions.
- Responsible for auditioning process of dancers, team selection, dance training, fundraising and design and production of all costumes.
- Duties also involved supervising dance team members at all home and away games.
Entertainment Director - SparKids & Ole Skool Crew
WNBA, Los Angeles Sparks
04.1997 - 05.1998
- Instrumental in co-developing halftime entertainment for the Los Angeles Sparks (WNBA).
- Entertainment is comprised of co-ed youth dance team know as, "SparKids"; As well as senior women's dance team referred to as "Ol Skool Crew".
- Oversaw audition process, rehearsals, game day production, budget development and maintenance, show scheduling and time-lines, vendor management and payments, design and concept development and more.
Education
Cosmetology
Career Academy of Beauty
Garden Grove, CA07.1993
General Studies
Cypress College
Cypress, CA09.1987
High School Diploma -
Cypress High School
Cypress, CA06.1986
Skills
- Strong Customer Service Skills
- Great Telephone Etiquette
- Excellent Communication
- Dependable and Responsible
- Problem-Solving
- Attention to Detail
- Active Listening
- Integrity
Timeline
Director/Coordinator-NFL Cheerleaders Tokyo, Japan
NFL / E2K Production Company
10.2005 - 10.2005
Director/Coordinator, ChivaGirls
Chivas USA, Major League Soccer
01.2005 - 10.2013
Entertainment Consultant/Talent Director
Magna Entertainment Corporation (MEC)
10.2004 - 09.2005
Owner/Director
Angel Girls Entertainment Group
01.2000 - 09.2013
Dance Teacher/ Educator
Irvine Valley College
05.1998 - 06.2000
Entertainment Director - SparKids & Ole Skool Crew
WNBA, Los Angeles Sparks
04.1997 - 05.1998
Cosmetology
Career Academy of Beauty
General Studies
Cypress College
High School Diploma -
Cypress High School
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