Aimee Flies
Hoffman Estates,IL
Summary
Professional with years of application process ownership and project lead experience. Able to utilize business and technology knowledge along with collaborative skills to work with business owners and technical resources to determine workflows and application needs. Proven track record of building trusting relationships with work groups, customers, and offshore vendors. Well versed in leading teams, process analysis, and managing projects from conceptualization through implementation. Proficient in process improvement via the LEAN methodology and managing change.
Overview
21
21
years of professional experience
1
1
Certification
Work History
AVP, Senior Finance Business Process Analyst
Zurich
06.2022 - Current
- Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring. Promoted to AVP and acquired a second system as a process owner - deductible billing system (LSI).
- Enhanced team productivity by providing training and mentorship to junior staff members.
- Oversee all functions of loss sensitive applications (AIS & LSI) including maintenance, user support, process improvements, and projects.
FINANCE BUSINESS ANALYST
Zurich Insurance
08.2019 - 06.2022
- Key loss sensitive subject matter expert supporting the End-to-End Billing project to ensure outcomes meet the needs of key stakeholders.
- Workstream lead on Premium Receivables Audit project where liabilities for the Programs business were reduced by 75% by focusing on quick win solutions
- Deployed feed from UW binder system to loss sensitive billing systems cutting manual entry by over 70%. UAT lead
- Work with areas in Billing and Collections to validate critical service levels and determine achievable key metrics
- Retro system process owner - liaison between IT and business user
BUSINESS PROCESS ANALYST
Zurich Insurance
03.2016 - 08.2019
- Facilitated customer experience workshops with Zurich and third-party vendors to successfully design and implement a Customer Care team offshore
- Worked with vendor to integrate ticketing-based inquiry system with effective reporting to be used by Zurich and offshore vendor
- Centralized all customer service to offshore vendor, handling over 10k transactions per month, and reduced response time from 1 week+ to 24 hrs.
- Retro application process owner- liaison between IT and business user
- Coached and mentored Finance Operations Interns
BUSINESS PROCESS ANALYST
Zurich Insurance
12.2007 - 03.2016
- Lead UAT for new Retro system- in charge of test scripts, UAT, implementation, and training
- Business system liaison between IT and business user- in charge of support, enhancements, and testing
- Became a Certified Green Belt, taught classes for belt certification and coached colleagues through certification
- Promoted to Retro system process owner
Loss Sensitive Subject Matter Expert
Zurich Insurance
09.2004 - 12.2007
- Joined LSPPS Project as Loss Sensitive billing expert
- Documented and presented Loss Sensitive business processes to IT and external contractors for new system development
- In charge of data cleansing and conversion of old data from legacy billing systems
- Created Use Cases to identify current system gaps and to develop new system requirements
LSS BILLING MANAGER
Zurich Insurance
10.2003 - 09.2004
- Managed a staff of six handling loss sensitive deductible and retro billing functions
- Collaborated with cross-functional teams to gather requirements to implement new deductible billing system
- Increased efficiency in billing processes by implementing new software and automating routine tasks.
Education
MBA, Strategic Management -
NORTHERN ILLINOIS UNIVERSITY
DeKalb, Illinois12.2001
BS Organizational Management -
ILLINOIS STATE UNIVERSITY
Normal, Illinois12.1992
International Study Abroad -
COMMERCIAL SCHOOL OF BUSINESS
Angers, France08.1991
Skills
- Project Management
- Application Process Ownership
- Requirements Gathering/UAT
- LEAN Methodology/Continuous Improvement
- Analytical skills
- Vendor Management and Collaboration
- Problem-Solving
Certification
- Associate in General Insurance (AINS), The Institutes, 2020
- ICE Certificate of Business Excellence, Insurance Collection Executives, 2020
- LEAN/Six Sigma Certified Green Belt, LEAN Champion, 2014
Profile - Linkedin
https://www.linkedin.com/in/aimee-flies-5819338/?msgControlName=reply_to_sender&msgConversationId=2-MTY4ODc5ZWQtMzE5Zi00ZGYzLWJhMTItZTk3YWYwMDU0NzIyXzAxMg%3D%3D&msgOverlay=true
Timeline
AVP, Senior Finance Business Process Analyst
Zurich
06.2022 - Current
FINANCE BUSINESS ANALYST
Zurich Insurance
08.2019 - 06.2022
BUSINESS PROCESS ANALYST
Zurich Insurance
03.2016 - 08.2019
BUSINESS PROCESS ANALYST
Zurich Insurance
12.2007 - 03.2016
Loss Sensitive Subject Matter Expert
Zurich Insurance
09.2004 - 12.2007
LSS BILLING MANAGER
Zurich Insurance
10.2003 - 09.2004
MBA, Strategic Management -
NORTHERN ILLINOIS UNIVERSITY
BS Organizational Management -
ILLINOIS STATE UNIVERSITY
International Study Abroad -
COMMERCIAL SCHOOL OF BUSINESS
- Associate in General Insurance (AINS), The Institutes, 2020
- ICE Certificate of Business Excellence, Insurance Collection Executives, 2020
- LEAN/Six Sigma Certified Green Belt, LEAN Champion, 2014
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