Aimee Franks
Beeville,TX
Summary
A results-driven human services professional with expertise in child welfare investigations, supervision, and program development and implementation. A trauma informed individual that has achievement in leadership, assessments, evidenced-based practices, program development, and data and record management. Well-versed in collaborating with employees and leaders to resolve procedural problems negatively effecting operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Alternative Response Specialist II
Texas Department Of Family And Protective Services
06.2023 - Current
- Ensured compliance with state regulations and agency policies through meticulous documentation of all case activities and findings.
- Assisted families in navigating complex systems such as housing assistance programs or mental health services to address barriers impeding their ability to provide safe homes for their children.
- Reduced risk of harm to children by providing support, resources, and referrals for families experiencing crisis situations.
- Developed trusting relationships with families under stress through empathetic communication that acknowledged their strengths while addressing areas needing improvement or change.
- Managed high caseloads effectively by prioritizing tasks according to level of urgency while maintaining focus on the best interests of the children involved in each case situation.
- Supported legal processes including court hearings, preparing detailed reports, and providing testimony as needed to ensure fair outcomes for children involved in cases.
Social Worker Supervisor
Siskiyou County Adult And Children’s Services
01.2020 - 06.2022
- Supervised subordinate social work staff, providing direction on best practices in social work and contributing to their professional growth.
- Vital contributor to the development and implementation of the Family Urgent Response Systems within the service area, and recognized by the state as one of four counties with successful implementation.
- Promoted a culture of self-care and professional development among staff, fostering a supportive work environment that encouraged retention of employees and compliance within.
- Evaluated program effectiveness using data-driven approaches, identifying areas of improvement and implementing changes accordingly.
- Reduced recidivism rates by providing targeted interventions focused on skill-building, strength based practices, and safety organized practice.
Social Worker III
Siskiyou County Adult and Children’s Services
01.2015 - 01.2020
- Train staff on conducting home visits, assessing for safety and conflict resolution through preparation, processing, modeling and providing feedback
- In the absence of a supervisor, serve as point of contact for issues, and assign referrals
- Demonstrate knowledge and experience in laws, regulations, and county policy and procedures that pertain to human services, children, youth and families as well as community resources
- Preform forensic interviews as well as forensic interview training for law enforcement agencies, as well as College of the Siskiyous Police Academy forensic interview and child maltreatment training
- Managed caseload of more difficult, complex, and high profile cases often requiring collaboration with outside professionals while maintaining confidentiality and professionalism.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Contributed to policy development efforts within the organization or broader community context, advocating for systemic change that would benefit clients'' needs more effectively over time.
Safe Site coordinator
big springs elementary school
08.2013 - 03.2015
- Developed and facilitated unique after school program that provided academic support, expanded learning opportunities, and fitness promotion to student in a positive and safe environment
- Collaborated with certified teaching staff to provide cohesive and age appropriate curriculum
- Supervised and managed staff of seven dynamic employees
- Successfully provided job assignments, and coaching as needed
- Responsible for meeting documentation criteria for monthly state audits
- Developed and implemented yearly budgets to meet the needs of the program as well as the needs of the grant requirements
- Successfully met the California Department of education policy standards, and operated within the parameters of educations codes and health department codes
- Collaborated with outside community agencies to provide additional education and experience to students.
senior financial services representative
north valley bank
04.2008 - 06.2012
- Served customers in opening new accounts, updating current accounts, and closing accounts, including but not limited to, checking, savings certificate of deposits, safe deposit boxes, individual retirement accounts, and health savings accounts
- Facilitated individual account creation, rollovers, transfers, distributions and account closing
- Developed budgeting training, and provided education to community about banking matters
- Facilitated and collaborated with Visions of the Cross to provide financial education to clients participating in treatment
- Performed duties as lead team member in allocating and coordinating work flow
- Modeled work ethic, leadership, confidentiality, customer service, and conflict resolution for less senior workers
- Trained and educated new employees on department and company policies and procedures, as well as state and federal regulations.
Education
Bachelor of Arts - Psychology
Simpson University
01.2022
Associate of Science - General Business
Shasta College
01.2015
Associate of Science - Social Science
Shasta College
01.2015
Skills
- Expert Problem Solving
- Management collaboration
- Advanced Communication
- Teamwork and Collaboration
Certification
- Certified Forensic Interviewing, 03/2016
- Advanced Leadership, 11/2021
- Adaptive Leadership, 11/2020
- Safety Organized Practice for Supervisors, 11/2020
- Core for Supervisors, 07/2021
Timeline
Alternative Response Specialist II
Texas Department Of Family And Protective Services
06.2023 - Current
Social Worker Supervisor
Siskiyou County Adult And Children’s Services
01.2020 - 06.2022
Social Worker III
Siskiyou County Adult and Children’s Services
01.2015 - 01.2020
Safe Site coordinator
big springs elementary school
08.2013 - 03.2015
senior financial services representative
north valley bank
04.2008 - 06.2012
Bachelor of Arts - Psychology
Simpson University
Associate of Science - General Business
Shasta College
Associate of Science - Social Science
Shasta College