Aimee Glapa
Apex,NC
Summary
A highly motivated, positive individual that recently graduated with academic knowledge of forensic techniques and criminal justice policies is seeking a position that will fully utilize my customer service, organizational and problem-solving skills in a team environment. I have a strong commitment to quality customer service coupled with first-rate communication skills that builds significant customer and peer loyalty. An organized and fast learner with solid computer skills. Recognized for accuracy, attention to detail and strong work ethic.
Overview
19
19
years of professional experience
Work History
Event Security
Staff'd
Raleigh, NC
09.2016 - Current
- Assisted in training new event security officers, sharing expertise and best practices to improve overall team knowledge and performance.
- Supported event security efforts, collaborating with event organizers to establish safety protocols and manage crowd control.
- Implemented effective access control measures at campus events, contributing to overall event security and crowd management efforts.
- Supported event security teams by assisting with crowd control and traffic direction, ensuring smooth operations during large-scale events.
Event Security Scheduler
PNC Arena
Raleigh, NC
10.2016 - 04.2022
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Special Education Teacher Assistant
Wake County Public School System
Raleigh, NC
02.2009 - 02.2020
- Monitored student progress and adjusted instruction accordingly to maximize academic achievement.
- Maintained detailed records of student progress, attendance, behaviors, and IEP goals for effective communication with all stakeholders involved in the educational process.
- Improved student behavior and engagement in the classroom through consistent enforcement of rules and positive reinforcement strategies.
- Assisted students with physical disabilities, ensuring their safety and comfort during daily activities.
- Provided one-on-one support for students struggling with specific concepts or tasks, resulting in improved comprehension and performance.
Kids Club Director
Gold's Gym
Cary, NC
08.2005 - 06.2011
- Championed diversity and inclusion efforts within the club, cultivating an inclusive atmosphere for all members.
- Conducted regular performance evaluations of staff members, providing constructive feedback on areas of strength as well as opportunities for growth improvement.
- Improved member retention rates by proactively addressing concerns and implementing solutions tailored to individual needs.
- Evaluated member feedback to inform continuous improvements in service offerings, ensuring customer satisfaction remained a top priority.
Education
Associate of Science - Criminal Justice
Jamestown Community College
Jamestown, NYBachelor of Science - Criminal Justice
Western Carolina University
Cullowhee, NC05.2024
Associate of Arts - Anthropology
Wake Technical Community College
Raleigh, NC07.2022
Associate of Science - Forensic Science
Wake Technical Community College
Raleigh, NC05.2021
Skills
- Special Event Security Coordination
- Event security provision knowledge
- Special Event Security
- Special event security planning
- Employee security training
- Event Support
- Microsoft Excel, Word, Outlook, Access, PowerPoint, Publisher
- ABI Mastermind system
- Microsoft Teams
- Zoom
- Webex
Timeline
Event Security Scheduler
PNC Arena
10.2016 - 04.2022
Event Security
Staff'd
09.2016 - Current
Special Education Teacher Assistant
Wake County Public School System
02.2009 - 02.2020
Kids Club Director
Gold's Gym
08.2005 - 06.2011
Associate of Science - Criminal Justice
Jamestown Community College
Bachelor of Science - Criminal Justice
Western Carolina University
Associate of Arts - Anthropology
Wake Technical Community College
Associate of Science - Forensic Science
Wake Technical Community College