Aimee Gordon
West Palm Beach,FL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
26
26
years of professional experience
Work History
Server
Ruth’s Chris Steakhouse
West Palm Beach, FL
01.2025 - Current
- Provided exceptional customer service in a high-end dining environment.
- Presented gourmet menu selections and wine pairings to guests.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new servers on restaurant protocols and service standards.
- Handled guest inquiries and resolved issues promptly and professionally.
- Implemented proper food safety practices during service operations.
- Advised guests on the best food choices based on their preferences and dietary restrictions.
Sales Consultant
Deck & Drive
West Palm Beach, Florida
01.2024 - 01.2025
- Engaged customers to understand their needs and recommend appropriate products.
- Presented driveway, walkway, patio products, and pool decks at in home appointments
- Collaborated with team members to create an inviting sales environment.
- Educated customers on financing options to facilitate informed purchasing decisions.
- Worked with fellow sales team members to achieve group targets.
- Analyzed customer needs and preferences to recommend appropriate products.
- Demonstrated product features to enhance customer knowledge and satisfaction.
Server
The Breakers Flagler Steakhouse
Palm Beach, Florida
07.2021 - 12.2023
- Provided prompt and friendly service to guests in a fast-paced environment.
- Took accurate orders and communicated them effectively to the kitchen staff.
- Monitored food presentation and quality before serving to guests at the table.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
Server
Ruth’s Chris Steakhouse
Marina Del Rey
06.2017 - 08.2021
- Provided exceptional customer service in a high-end dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Assisted guests with menu selections, enhancing their dining experience.
- Resolved guest complaints promptly while maintaining professionalism and courtesy.
- Provided excellent customer service to ensure satisfaction.
Event Specialist
Joes Restaurant
Venice, California
08.2014 - 03.2018
- Michelin star awarded restaurant (Chef Joe Miller)
- Assisted in creating promotional materials for upcoming events.
- Supported team training on best practices for event execution and customer service.
- Coordinated event logistics and schedules to ensure smooth operations.
- Recruited and hired qualified candidates to fill open positions.
Bartender
Arthur’s Dockside
Stuart, Florida
07.1999 - 05.2014
- Managed daily operations of bar, ensuring smooth service flow.
- Supervised and trained staff on customer service and beverage preparation.
- Maintained inventory levels and ordered supplies as needed.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.
Education
Master Sommelier Summer Course
Virginia Phillips Master
Palm Beach, FL01-2023
Alcohol Certification
Servsafe
Food Handler Certification
Servsafe
Skills
- Menu presentation
- Wine pairing
- Food safety
- Order accuracy
- Event logistics
- Customer engagement
- Time management
- Team collaboration
- Menu item recommendation
- Server training
- Staff training
Timeline
Server
Ruth’s Chris Steakhouse
01.2025 - Current
Sales Consultant
Deck & Drive
01.2024 - 01.2025
Server
The Breakers Flagler Steakhouse
07.2021 - 12.2023
Server
Ruth’s Chris Steakhouse
06.2017 - 08.2021
Event Specialist
Joes Restaurant
08.2014 - 03.2018
Bartender
Arthur’s Dockside
07.1999 - 05.2014
Master Sommelier Summer Course
Virginia Phillips Master
Alcohol Certification
Servsafe
Food Handler Certification
Servsafe