Aimee Grant

*Ability to manage consult and help plan daily activities with General Manager, Operations Manager and other Supervisors

*Assist in managing team members and daily operations of stores

*Staff training and coaching

*Opening and closing procedures

*Customer Service and making sure team members know how important greeting and giving their full attention is

*Cash register procedures, Shift change procedures and verification of deposits and keys

• My Daughter was diagnosed with osteosarcoma. We lost her in 2019.

• Established store tactics and strategies to achieve operational performance and sales goals.
• Oversaw storewide merchandising benchmarks to maintain operational excellence.
• Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
• Monitored employee performance and identified performance gaps for corrective action.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Identified opportunities for cost savings through waste reduction initiatives..
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Recruited, trained and supervised new employees..
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Maintained accurate records of employee performance reviews.
• Updated POS system with new products and promotional offers.
• Prepared monthly reports on sales figures, expenses, profits.
• Created weekly work schedules for store personnel.

• Performed daily cash management duties including deposits, audits.
• Supported the Store Manager in daily operations activities as needed.
• Supervised cashiers during peak hours of operation.
• Counted and balanced registers.
• Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
• Used Point of Sale register system to complete transactions.
• Coached staff on strategies to enhance performance and improve customer relations.
• Created promotional displays that increased visibility of merchandise.
• Supervised bank deposits and security procedures to support store opening and closing.
• Trained, managed and motivated employees to promote professional skill development.

* Sprayed color on Piano's and wooden furniture on a finish line for Kimball Piano

• Conducted regular equipment inspections, performing routine maintenance and minor repair work and escalating major issues to supervisor.
• Sanded and buffed surfaces to prepare for primer, paint and decorative finishes.
• Adhered to OSHA and Hazmat procedures for storing and handling materials.
• Cleaned and inspected sprayer components between applications.
• Completed day-to-day duties accurately and efficiently.

* Used an air powered top sander to sand the tops of wooden desk after they were sprayed with sealer.

* I worked in repair and stripped the finished desk in order to fix sprayer errors.

• Examined finished product closely after sanding with the handheld power tool to ensure it met quality standards.
• Used a hand sander to strip paint from wooden objects such as chairs, tables, and cabinets.
• Stripped old finishes and worn or damaged parts to make skilled repairs and restore optimal appearances.
• Inspected damaged furniture to assess extent and determine optimal repair or restoration strategies.
• Soaked cloth in paint thinner to remove leftover solvent.
• Adjusted speed settings on the hand sander to accommodate different types of materials being worked on.
• Mastered sanding with or against grain using proper grit to achieve desired surface.
• Applied sandpaper of various grits to achieve desired surface finish when using a hand sander.
• Replaced worn-out abrasive discs on the hand sander regularly for optimal performance.
• Used stripping tools and sandpaper to alleviate old varnish, finish and damaged parts.

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• Displayed strong telephone etiquette, effectively handling difficult calls.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
• Responded to customer questions regarding products, prices and availability.
• Maintained positive working relationship with fellow staff and management.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Identified needs of customers promptly and efficiently.
• Analyzed financial data related to departmental budgeting activities on a regular basis.
• Answered 25-75 calls per shift to assist with customer questions and concerns.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Completed day-to-day duties accurately and efficiently.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Planned and completed group projects, working smoothly with others.
• Recognized by management for providing exceptional customer service.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Prioritized and organized tasks to efficiently accomplish service goals.