Summary
Overview
Work History
Education
Skills
Timeline
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Aimee Gregory

Calabasas,CA

Summary

Accomplished Vice President with progressive professional background demonstrating a decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.

Overview

8
8
years of professional experience

Work History

Vice President

ACR Heating & Cooling, Inc.
02.2021 - 09.2024
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
  • Identified opportunities to improve business process flows and productivity.
  • Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
  • Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
  • Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Monitored key business risks and established risk management procedures.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Managed financial, operational and human resources to optimize business performance.

Operations Manager

Farmers Insurance District Office
09.2019 - 02.2021
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.

Vice President, Operations

Cal Retrofit
03.2018 - 09.2019
  • Collaborated with sales teams to develop strategies for increasing revenue opportunities through improved operational capabilities.
  • Spearheaded product development initiatives, resulting in innovative solutions that met market demands.
  • Enhanced customer satisfaction by implementing quality control measures and addressing customer concerns promptly.
  • Ensured regulatory compliance with industry standards, minimizing potential risks associated with non-compliance penalties or sanctions.
  • Developed strategic plans for operational growth, contributing to the overall success of the organization.
  • Led change management efforts to successfully implement new policies, procedures, and technologies throughout the organization.
  • Fostered strong communication channels between departments to facilitate information sharing and promote collaborative problemsolving.
  • Championed continuous improvement initiatives, driving operational excellence across all departments.
  • Facilitated employee training programs, enhancing staff skills and performance levels for optimal results.
  • Developed contingency plans for crisis situations or unexpected challenges in order to maintain business continuity during times of disruption.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Quality Control Manager

Canopy Energy
10.2016 - 02.2018
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Collaborated with cross-functional teams to identify potential areas of improvement in production processes, leading to enhanced product quality.
  • Spearheaded root cause analysis investigations when needed, determining underlying issues and recommending appropriate fixes.
  • Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
  • Increased customer satisfaction with comprehensive quality assessment strategies.
  • Established comprehensive database for tracking and analyzing quality metrics over time.
  • Championed customer-first approach in quality discussions, ensuring product developments aligned with user expectations.
  • Implemented new quality assurance and customer service standards.
  • Applied coaching techniques and tools to support managers and team members in improving performance.

Education

Doctor Of Education - Organizational Leadership

Pepperdine University
Malibu, CA

Master Of Arts - Counseling

Southwestern College
Santa Fe, NM

Bachelor Of Science - Communication

University of Miami
Miami, FL

Skills

  • Team Leadership
  • Relationship Building
  • Decision-Making
  • Critical Thinking
  • Complex Problem-Solving
  • Risk Management
  • Process Improvement
  • Data Analysis
  • Corporate Communications
  • Sales Leadership
  • Recruiting and Hiring
  • Market Research

Timeline

Vice President

ACR Heating & Cooling, Inc.
02.2021 - 09.2024

Operations Manager

Farmers Insurance District Office
09.2019 - 02.2021

Vice President, Operations

Cal Retrofit
03.2018 - 09.2019

Quality Control Manager

Canopy Energy
10.2016 - 02.2018

Doctor Of Education - Organizational Leadership

Pepperdine University

Master Of Arts - Counseling

Southwestern College

Bachelor Of Science - Communication

University of Miami

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Aimee Gregory