Aimee Guenther
West Hills,CA
Summary
Experienced Supervisor with a strong work ethic and a proven track record of successfully leading teams to achieve company goals and surpass customer expectations through exceptional customer service. Utilizes extensive training, monitoring, and morale-building skills to enhance employee engagement and drive overall performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Associate Supervisor
Automobile Club of Southern California
09.2021 - Current
- Continuously monitored progress against targets, initiating corrective actions when necessary to maintain desired outcomes on schedule.
- Developed strong relationships with clients, leading to increased satisfaction levels and repeat business opportunities.
- Played an active role in recruitment processes by screening applicants thoroughly before conducting interviews alongside hiring managers, ensuring the best candidates were selected for open positions.
- Improved team productivity by implementing efficient work processes, providing continuous feedback, and training of new hires.
- Ensured compliance with company policies, procedures, and industry regulations at all times through random travel file audits.
- Maintained detailed records of operational activities related to personnel management such as hiring decisions, promotions or discipline actions taken.
- Scheduled shifts, time-off requests and ensured appropriate staffing
Branch Coordinator
Automobile Club of Southern California
05.2016 - 09.2021
- Developed strong relationships with clients by offering personalized service tailored to their needs.
- Managed branch inventory, ensuring adequate supply levels for daily operations.
- Conducted internal audits of travel DMV files to validate and improve accuracy of financial reporting.
- Ensured compliance with company policies, procedures, and regulatory requirements at all times.
- Oversaw financial transactions to maintain accuracy in accounting records and reduce discrepancies.
- Improved branch efficiency by streamlining processes and implementing time-saving strategies.
- Supported the development of innovative solutions that improved overall customer experience.
- Collaborated with team members to achieve branch goals and objectives.
- Enhanced employee performance through regular feedback, new hire onboarding/training, and development opportunities.
- Ordered supplies, created purchase orders and entered orders into inventory.
- Liaised between upper management and branch personnel to facilitate effective communication channels.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
Human Resources Department Supervisor
Babies 'R Us
03.2011 - 03.2016
- Conducted thorough needs assessments to develop customized training programs for employees at different levels within the organization.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Organized in branch events designed to boost employee morale.
- Oversaw hiring, staffing, and labor law compliance.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Enhanced employee retention by implementing effective onboarding and training programs.
- Maintained adherence to company guidelines for attire, behavior, and ethical practices.
- Delivered engaging training sessions for employees, resulting in improved understanding of new products and compliance with company policies.
- Ensured precise cash drawer balancing and efficient store bookkeeping.
- Recognized with a commendation by the company's Vice President
Education
High School Diploma -
El Camino Real High School
06.2010
Skills
- Goal-Oriented
- Performance Tracking and Evaluation
- Staff Management & Development
- Adaptability and Flexibility
- Complex Problem-Solving
- Teamwork and Collaboration
- Customer Service
- Time Management
- Excellent Communication
Referencesavailable
True
Keyskillsexperience
- DMV trained
- EICS System
- Certified Notary
- MRM Portal
- POS/CMS Systems
- Employee Management
- Human Resources
- Event Planning & Management
- Cross Product Sales
- Customer Service
Volunteer Experience
Friendship Circle, Organized charity walk, including registration, donation collection, set up and break down
Certification
- CTA - Certified Travel Associate
- CNP - Certified Notary Public
Timeline
Associate Supervisor
Automobile Club of Southern California
09.2021 - Current
Branch Coordinator
Automobile Club of Southern California
05.2016 - 09.2021
Human Resources Department Supervisor
Babies 'R Us
03.2011 - 03.2016
High School Diploma -
El Camino Real High School
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