Aimee Hamilton

• Working for a high-volume centralized medical call center with several contracted accounts
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Facilitated communication between patients and various departments and staff.

• Working in a busy clinic as a float for any provider or position that needed assistance
• Collected and validated patient demographics and insurance information.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

• WADLEY rEGIONAL mEDICAL cENTER, TEXARKANA
• Working in a busy hospital to provide professional check-in and registration for patients and their families
• Provide full range of services, include insurance verification, coding input and corrections, proper physician placement, audit assistance, completion of charts to prepare for billing, collections of copays and outstanding balances, communicating with multiple insurance companies to resolve outstanding claims, general billing and updating accounts
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
• Collected and validated patient demographics and insurance information.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Prepared patient identification band and completed admissions papers.
• Performed patient pre-admission, admission, transfer and discharge activities.

Success Examples:

• Lead collections specialist for 8/12 months- ranked top 5 other months
• Top Meddata referrals multiple months
• Company switched servers from Cerner to Meditech, and I quickly learned the system and became the first phone call to resolve confusion and errors from physicians, nurses and supervisors, hospitalwide during the transition

• Maintained computer and physical filing systems.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Coordinated special projects and managed schedules.
• Developed standard operating procedures for all administrative employees.
• Arranged corporate and office conferences for company employees and guests.
• Oversaw quality control and productivity rates to increase revenue and production times.
• For a small office home health care agency
• Answered multiline phones, taking and relaying message from physicians or therapists or specialists and relayed to appropriate nurse or administrator, interacting with patients or their families, creating weekly schedule for nurses, payroll, checking time, and mileage and submitting to accountant to sign and print checks, scanning documents to charts, creating invoices for billing, filing, mailing orders and other important documents, insurance verification and coverage verify, vendor payment confirmation, create and operate company facebook page