AIMEE HARLESS
Bothell,WA
Summary
Driven leader who excels at exceeding business goals for both sales and productivity. A proven track record of increasing customer satisfaction while growing the bottom line for the company. Recognized for keen business insight and a drive for action. Excels in resolving challenges with innovative problem solving, technical solutions and incorporating process improvement. Seasoned leader skilled developing and motivating teams from 7 to 20+ employees. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Office Manager/Executive Assistant to the Chief Executive Officer
Sila Solutions Group
01.2021 - 01.2022
- Worked with CEO and directors to host virtual and in person events post pandemic to re-engage employees
- Running and tracking recognition program for a team of 70+ employees
- Maintaining large office space, including but not limited to working with building maintenance for general upkeep, stocking and cleaning 3 kitchens, updating and issuing access cards
- Hosting quarterly staff meetings
- Creating and scheduling all new employee onboarding meetings with directors and peers.
Event Manager
Showcase Events
01.2018 - 01.2021
- Launched first annual Colorado Country Christmas Gift Show in Colorado Springs achieving a profitable show.
- Worked with clients and vendors to coordinate 300 booth, 3 day event including live entertainment, decorators, food vendors, and building staff.
- Streamlined event planning processes by implementing efficient project management strategies.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
Branch Manager
US Bank
01.2008 - 01.2018
- Ranked top branch 4 quarters running of top teller referrals
- Achieved numerous A+ audits.
- Developed and retained new and existing client relationships.
- Top loan growth producer year after year.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
Sales & Service Manager
US Bank
01.2014 - 01.2015
- Responsible for quality control of all account openings, customer maintenance, individual retirement accounts
- Consistently met and exceeded all sales goals, finishing top 3 branches in the region winning our Spring Campaign
- Achieved 2015 Q1 Star of Excellence and ranked top 3 branch.
Personal Banker Specialist
US Bank
01.2011 - 01.2014
- Consistently met and exceeded all sales goals, finishing in the top 10 in production nationwide in Q1 2013.
Teller Coordinator
US Bank
01.2008 - 01.2011
- Consistently met and exceeded referral goals, and mentored the team of tellers to consistently meet and exceed their goals.
Spa Director
InSpa
01.2006 - 01.2008
- Managed 21 employees within 4 different job families.
- Troubleshot issues related to customer complaints or concerns swiftly, resulting in improved overall guest experience.
- Increased sales production by 22% or more each year.
- Responsible for training new employees in company procedures and operations.
- Achieved high employee retention rates through competitive compensation packages and fostering a positive work atmosphere.
- Enhanced guest satisfaction by implementing innovative spa treatments and services.
- Oversaw facility maintenance, ensuring a clean and safe environment for guests and staff.
Education
Lake Washington Technical College
Kirkland, Washington06.1999
Skills
- Process Documentation
- Internal company communications
- Staffing and recruiting
- Market research
- Client relation building and retention
- Operational improvements
- Team leadership and development
- Effective time management
- Organizational Skills
- Office Management
- Customer Service
- Office Administration
Accomplishments
- 2012 Most Improved Banker of the Year - U.S. Bank
- Bronze Shield Award for Delivering World Class Service - U.S. Bank
- Multiple time Top Performer Award winner - U.S. Bank
- Multiple time Circle of Excellence Award winner - U.S. Bank
- Various sales and service awards - U.S. Bank
Timeline
Office Manager/Executive Assistant to the Chief Executive Officer
Sila Solutions Group
01.2021 - 01.2022
Event Manager
Showcase Events
01.2018 - 01.2021
Sales & Service Manager
US Bank
01.2014 - 01.2015
Personal Banker Specialist
US Bank
01.2011 - 01.2014
Branch Manager
US Bank
01.2008 - 01.2018
Teller Coordinator
US Bank
01.2008 - 01.2011
Spa Director
InSpa
01.2006 - 01.2008
Lake Washington Technical College
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