AIMEE HARLESS
Pacific Dental Services
Bothell,WA
Driven leader who excels at exceeding business goals for both sales and productivity. A proven track record of increasing customer satisfaction while growing the bottom line for the company. Recognized for keen business insight and a drive for action. Excels in resolving challenges with innovative problem solving, technical solutions and incorporating process improvement. Seasoned leader skilled developing and motivating teams from 7 to 20+ employees. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
19
years of professional experience
Work History
Operations Manager
2 Years 4 Months
Pacific Dental Services - Marysville, WA | 07.2024 - Current
- Streamlined operational processes to enhance efficiency and reduce costs.
- Led cross-functional teams to implement strategic initiatives, improving productivity.
- Developed and monitored key performance indicators to assess operational effectiveness.
- Mentored junior staff, fostering a culture of continuous improvement and skill development.
- Managed vendor relationships, negotiating contracts to ensure favorable terms for operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Processed dental claims using advanced billing software to ensure timely reimbursements.
Executive Assistant to the Chief Executive Officer
1 Year
Sila Solutions Group - Tukwila, WA | 01.2021 - 01.2022
- Worked with CEO and directors to host virtual and in person events post pandemic to re-engage employees
- Running and tracking recognition program for a team of 70+ employees
- Maintaining large office space, including but not limited to working with building maintenance for general upkeep, stocking and cleaning 3 kitchens, updating and issuing access cards
- Hosting quarterly staff meetings
- Creating and scheduling all new employee onboarding meetings with directors and peers.
Event Manager
3 Years
Showcase Events - Kirkland, WA | 01.2018 - 01.2021
- Launched first annual Colorado Country Christmas Gift Show in Colorado Springs achieving a profitable show.
- Worked with clients and vendors to coordinate 300 booth, 3 day event including live entertainment, decorators, food vendors, and building staff.
- Streamlined event planning processes by implementing efficient project management strategies.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
Branch Manager
10 Years
US Bank - Bellevue, WA | 01.2008 - 01.2018
- Ranked top branch 4 quarters running of top teller referrals
- Achieved numerous A+ audits.
- Developed and retained new and existing client relationships.
- Top loan growth producer year after year.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Developed and led team of financial advisors, enhancing their skills with comprehensive training programs.
- Developed and implemented strategic sales initiatives to enhance customer engagement and retention.
Sales & Service Manager
1 Year
US Bank | 01.2014 - 01.2015
- Responsible for quality control of all account openings, customer maintenance, individual retirement accounts
- Consistently met and exceeded all sales goals, finishing top 3 branches in the region winning our Spring Campaign
- Achieved 2015 Q1 Star of Excellence and ranked top 3 branch.
Personal Banker Specialist
3 Years
US Bank | 01.2011 - 01.2014
- Consistently met and exceeded all sales goals, finishing in the top 10 in production nationwide in Q1 2013.
Teller Coordinator
3 Years
US Bank | 01.2008 - 01.2011
- Consistently met and exceeded referral goals, and mentored the team of tellers to consistently meet and exceed their goals.
Education
Lake Washington Technical College - Kirkland, Washington
06.1999
Skills
Process Documentation
Internal company communications
Staffing and recruiting
Market research
Client relation building and retention
Operational improvements
Team leadership and development
Effective time management
Accomplishments
- 2012 Most Improved Banker of the Year - U.S. Bank
- Bronze Shield Award for Delivering World Class Service - U.S. Bank
- Multiple time Top Performer Award winner - U.S. Bank
- Multiple time Circle of Excellence Award winner - U.S. Bank
- Various sales and service awards - U.S. Bank
Timeline
Operations Manager
Pacific Dental Services
07.2024 - CurrentRead more
Executive Assistant to the Chief Executive Officer
Sila Solutions Group
01.2021 - 01.2022Read more
Event Manager
Showcase Events
01.2018 - 01.2021Read more
Sales & Service Manager
US Bank
01.2014 - 01.2015Read more
Personal Banker Specialist
US Bank
01.2011 - 01.2014Read more
Branch Manager
US Bank
01.2008 - 01.2018Read more
Teller Coordinator
US Bank
01.2008 - 01.2011Read more
Lake Washington Technical College - ,
Read more