Summary
Overview
Work History
Education
Skills
Timeline
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Aimee Harris

Rockport,TX

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Bartender Shift Manager

Texas Ave. Tavern
03.2020 - 12.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
  • Reduced wait times for customers by optimizing bartender shifts during high-traffic periods.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Maintained consistent inventory records by conducting regular audits of liquor supplies, adjusting orders as necessary based on demand trends.
  • Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment''s reputation.
  • Served high customer volumes during special events, nights, and weekends.
  • Crafted special drink and cocktail menu items for seasonal offerings.

General Manager

Rodair Roadhouse
05.2022 - 09.2022
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Raised property accuracy and accountability by creating new automated tracking method.

Bar Manager/Restaurant Front of House Manager

Crazy Cajun
01.2018 - 03.2020
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Followed strict recipes and drink measurements to minimize product used.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Boosted customer satisfaction by implementing innovative bar management strategies.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Collaborated with kitchen team for seamless integration of food and beverage offerings.
  • Coordinated themed nights attracting different demographics expanding overall clientele.
  • Consulted with managers to organize special events and promotions.
  • Organized charity events at the venue which garnered positive press coverage while supporting social causes.
  • Participated in regional competitions representing the establishment showcasing unique cocktails resulting in increased recognition.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Purchased food and cultivated strong vendor relationships.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Assisted in menu development and pricing strategies to increase sales while maintaining food quality standards.
  • Improved table turnover rates with efficient seating procedures and timely clearing of tables after guests'' departures.
  • Coordinated special events including private parties, catering orders, and community outreach programs to expand the restaurant''s presence within its local market area.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Oversaw food preparation and monitored safety protocols.

Education

Bachelor of Science - Health And Behavioral Science

CHCP
Houston, TX
05.2017

Skills

  • Cleanliness standards
  • Upselling strategies
  • POS System Operation
  • Ordering Supplies
  • Scheduling Staff
  • Employee Coaching
  • Menu development
  • Promotions and Events
  • Health and safety
  • Customer Service
  • Organizational ability
  • Suggestive Selling
  • Outgoing Personality
  • Inventory
  • Beverage Preparation
  • Basic accounting
  • Menu Memorization
  • New Hire Training
  • Creative Mixology
  • Liquor, beer, and wine knowledge
  • Responsible Alcohol Service
  • Highly reliable
  • Dining room management
  • Hospitality service expertise
  • Food Running
  • Changing beer kegs
  • Sales expertise
  • Clear and effective communication
  • Preparing garnishes
  • Payment Processing
  • Team training and development
  • Professional Appearance
  • Group reservations management
  • Aloha POS
  • Order Management
  • Wine and liquor knowledge
  • Ordering bar supplies
  • Staff Management
  • Knowledge of craft and microbrews
  • Food Service
  • ABC standards
  • Classic cocktails
  • Reliable and Responsible
  • Problem-Solving
  • Team Leadership
  • Critical Thinking
  • Sales and Marketing
  • Supply Ordering and Management
  • Inventory Management
  • Scheduling
  • Recruitment
  • Collaboration and Teamwork
  • Employee Supervision
  • POS Terminal Operation
  • Quality Control
  • Calm and Pleasant Demeanor
  • Training and Onboarding
  • Delegating Assignments and Tasks
  • Money Handling
  • Cost controls
  • Work Planning and Prioritization
  • Budget Administration
  • Managing Reservations and Large Parties

Timeline

General Manager

Rodair Roadhouse
05.2022 - 09.2022

Bartender Shift Manager

Texas Ave. Tavern
03.2020 - 12.2023

Bar Manager/Restaurant Front of House Manager

Crazy Cajun
01.2018 - 03.2020

Bachelor of Science - Health And Behavioral Science

CHCP

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Aimee Harris