Aimee Harrison
Moberly,MO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager of Operations
Lowe's Home Improvement
Moberly, MO
03.2015 - Current
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Managed workload and task demand between corporate guidelines and staff abilities.
- Implemented theft prevention policies to minimize potential stock loss.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Admin Department Manager
Lowe's Home Improvement
Moberly, MO
09.2013 - 03.2015
- Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Planned, scheduled, and successfully implemented all non-selling operations in the front end of the store and facilitated the stores ability to provide superior customer shopping experience and maximize sales and probability.
- Completed bi-weekly payroll for 100+ employees.
Head Cashier
Lowe's Home Improvement
Moberly, MO
03.2013 - 09.2013
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs.
Cashier
Lowe's Home Improvement
Moberly, MO
10.2012 - 03.2013
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
No Degree -
Columbia College
Columbia, MOHigh School Diploma -
Higbee High School
Higbee, MO05.2008
Skills
- Finance and Accounting Oversight
- Store Opening and Closing
- Profit and Loss
- Inventory Control
- Focus and Follow-Through
- Resolving Operational Issues
- Shift Scheduling
- Department Oversight
- Business Leadership
- Time Management
- Work Planning and Prioritization
- Retail Operations
- Financial Statement Review
- Customer Service
- P&L Administration
Timeline
Assistant Store Manager of Operations
Lowe's Home Improvement
03.2015 - Current
Admin Department Manager
Lowe's Home Improvement
09.2013 - 03.2015
Head Cashier
Lowe's Home Improvement
03.2013 - 09.2013
Cashier
Lowe's Home Improvement
10.2012 - 03.2013
No Degree -
Columbia College
High School Diploma -
Higbee High School
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