Summary
Overview
Work History
Education
Skills
Timeline
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Aimee Hartley

Birmingham

Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Overview

7
7
years of professional experience

Work History

CSR

Everise
11.2023 - Current
  • Answer questions regarding the company and its benefits
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Conduct searches to find needed information, using such sources as the Internet

CSR

Concentrix
03.2018 - 11.2019
  • Outbound calls
  • Complete forms in accordance with company procedures
  • Answer questions about product features and benefits
  • Describe merchandise and explain use, operation, and care of merchandise to customers
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

Education

Bachelor's degree -

Miles College
Birmingham, al
05.2021

Diploma -

Escambia county high school
Atmore, al
05.2016

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Customer service
  • Active listening
  • Critical thinking
  • Payment processing
  • Scheduling
  • Building rapport
  • Appointment scheduling

Timeline

CSR

Everise
11.2023 - Current

CSR

Concentrix
03.2018 - 11.2019

Bachelor's degree -

Miles College

Diploma -

Escambia county high school

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Aimee Hartley