Aimee Hitchens
Seaford,DE
Summary
Dynamic logistics and supply chain leader with over 20 years of proven expertise in load management, team leadership, and customer relations. Demonstrated ability to drive operational efficiency and revenue growth while optimizing logistics processes, consistently achieving on-time delivery rates exceeding 97%. Skilled in managing multi-million dollar logistics operations and leading cross-functional teams to surpass key performance indicators. Proficient in freight brokerage, carrier negotiations, and transportation management systems (TMS), ensuring seamless operations and enhanced service delivery.
Overview
20
20
years of professional experience
Work History
LTL Logistics Specialist
AHHS CO LLC
Seaford, DE
05.2025 - Current
- Coordinated logistics operations, ensuring punctual delivery of goods while streamlining inventory management practices.
- Managed coordination of transportation schedules to deliver cost-effective shipping solutions.
- Conducted analysis of supply chain operations to pinpoint areas for improved efficiency and reduced expenses.
- Developed and maintained relationships with carriers to negotiate favorable terms and service levels.
Zone Leader
Capital Logistics
Seaford, DE
09.2021 - 05.2025
- Lead and mentor a high-performing team of 9 CSRs, consistently achieving and exceeding KPIs.
- Manage 1,750+ loads monthly, generating $4M+ in revenue.
- Drive a 97%+ on-time delivery rate, optimizing transportation routes and carrier coordination.
- Spearhead special projects for Target, ensuring 100% OTP & OTD for two consecutive years.
- Develop strategic solutions that enhance carrier compliance, cost efficiency, and operational performance.
- Load Manager | May 2021 – September 2021
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Implemented process improvements, enhancing efficiency and reducing operational costs.
- Developed training programs for new employees, fostering skill development and retention.
- Led cross-functional teams to optimize workflow and productivity across zones.
Logistics Specialist
Trinity Logistics, Inc.
Seaford, DE
10.2015 - 05.2021
- Successfully met and exceeded monthly revenue, load count, and profitability targets.
- Managed and coordinated daily shipments, ensuring flawless execution and delivery.
- Developed and maintained strong customer and carrier relationships, improving retention and satisfaction.
- Team Leader | May 2013 – October 2015
- Led a high-performance logistics team, achieving and surpassing key operational objectives.
- Resolved complex customer service issues, ensuring smooth operations and satisfaction.
- Identified and implemented process enhancements, streamlining freight operations.
Logistics Specialist
05.2006 - 05.2013
- Oversaw high-volume freight operations, ensuring optimal load planning and route efficiency.
- Managed carrier negotiations and scheduling, optimizing cost and on-time performance.
- Logistics Assistant | December 2005 - May 2006
- Assisted in daily shipment coordination, ensuring timely communication with carriers and clients.
- Maintained and updated transportation management systems (TMS) for real-time logistics tracking.
Education
High School Diploma -
Woodbridge High School
Bridgeville06-2005
Skills
- Logistics & Supply Chain Management Freight Brokerage & Carrier Relations Route Optimization & Load Planning
- Leadership & Team Development Customer Relationship Management Strategic Vendor Negotiations
- Process Improvement & KPI Optimization Transportation Management Systems (TMS) High-Volume Load Execution
- Problem-solving expertise
- Document organization
- Team management
- Shipment coordinating
- Carrier collaboration
- Effective communication
- Team dynamics enhancement
- Coordinating transportation
- Client relations
- Punctual and dependable
- Vendor management process
- Logistics coordination
- Performance management
Timeline
LTL Logistics Specialist
AHHS CO LLC
05.2025 - Current
Zone Leader
Capital Logistics
09.2021 - 05.2025
Logistics Specialist
Trinity Logistics, Inc.
10.2015 - 05.2021
Logistics Specialist
05.2006 - 05.2013
High School Diploma -
Woodbridge High School