Aimee Hofer
DuPont,WA
Summary
Hardworking and passionate with many years in Customer Service Roles.
Friendly Customer Service minded, experienced working in diverse hospitality environments. Successful operating cash registers and performing POS transactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help achieve team and company goals.
Overview
8
8
years of professional experience
Work History
Lead Bartender
Coconutz
05.2010 - 05.2013
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Consulted with managers to organize special events and promotions.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Served high customer volumes during special events, nights, and weekends.
Bartender
Snow Goose Restaurant
Anchorage, AK
05.2007 - 10.2010
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Lead Bartender
BJ's Restaurant & Brewhouse
Reno, NV
03.2005 - 05.2007
- Obtained cash bank and stocked service bar to prepare for operation.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Kept bar presentable and well-stocked to meet customer needs.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Partnered with management to conduct individual training needs analysis for required coaching and training.
Education
No Degree - Liberal Arts And General Studies
No Degree - Liberal Arts And General Studies
Skills
- Teamwork and Professionalism
- Guest Satisfaction
- Hospitality and Accommodation
- Aloha POS
- Credit and Cash Transactions, and Management
- Professional Telephone Etiquette
- Computer Proficiency
- Administrative Skills
- Operational Requirements
Timeline
Lead Bartender - Coconutz
05.2010 - 05.2013
Bartender - Snow Goose Restaurant
05.2007 - 10.2010
Lead Bartender - BJ's Restaurant & Brewhouse
03.2005 - 05.2007
El Camino College - No Degree, Liberal Arts And General Studies
Evergreen Valley College - No Degree, Liberal Arts And General Studies