Aimee Hogue
Spark Driver
Butler,MO
1
Certification
15
years of professional experience
Professional communicator with strong background in managing communication systems and facilitating effective information flow. Skilled in customer service, problem-solving, and utilizing communication tools to ensure smooth operations. Known for teamwork, flexibility, and results-driven approach. Proficient in adapting to changing needs and ensuring consistent performance in high-pressure environments.
Work History
Independent Contractor
1 Year 9 Months- Provided excellent customer service by addressing inquiries and concerns promptly and professionally
- Received multiple commendations from customers for exceptional service
- Adhered to safe driving practices while maintaining a clean driving record.
- Trained new drivers on company policies, procedures, and safe driving practices
- Utilized GPS navigation systems or maps to determine optimal routes for deliveries
- Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
- Delivered packages and goods to customers in a timely and efficient manner
Financial Services Representative
7 Months- Daily collection calls
- Taking and processing individual and joint loans
- Preparing taxes
- Keeping customer files up to date
- Filing and cleaning the office
City Carrier Assistant
1 Year 2 Months- Sorted incoming mail
- Organized delivery by route
- Kept customer information up to date by address
- Delivered all mail and packages by route
- Helped deliver other partial routes as needed
School Bus Driver
1 Year 8 Months- Conducted pre-trip inspections of the bus to ensure it was in proper working condition before each route
- Maintained a clean and orderly bus interior, ensuring a safe and comfortable environment for students
- Safely transported students to and from school, adhering to all traffic laws and safety regulations
- Maintained accurate records of daily mileage, fuel consumption, and passenger counts for reporting purposes
- Attended regular training sessions on defensive driving techniques and student management strategies
- Communicated effectively with parents/guardians regarding pick-up/drop-off times and any changes in schedule
SAHM
3 Years 11 Months- I was a stay at home mom for several years while my youngest two were little.
Acting Store Manager
11 Months- Managed daily operations, including scheduling, inventory management, and customer service
- Maintained high standards of quality control to ensure customer satisfaction
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
- Provided ongoing coaching and mentoring to team members, supporting their professional development
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
Acting Store Manager
11 Months- Managed daily operations, including scheduling, inventory management, and customer service
- Maintained high standards of quality control to ensure customer satisfaction
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
- Provided ongoing coaching and mentoring to team members, supporting their professional development
- Resolved customer complaints or issues promptly while maintaining a positive brand image
Assistant Manager
3 Years 8 Months- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
Tax Preparer
4 Months- Prepared and filed accurate federal, state, and local tax returns for individuals, partnerships, corporations, and trusts
- Collaborated with clients to gather necessary documentation and answer any questions or concerns regarding their taxes
- Maintained confidentiality of client information in accordance with professional ethics standards
Education
Communications (Associate's degree)
GED
Skills
Financial analysis
Tax preparation
Business development
Client communication
Customer service
Customer retention
Team development
Training & development
Management
Negotiating
Empathy
Certification
- Class B
- Expires: May 2028
- State: MO
- Endorsements: S (School bus) - P (Passenger vehicles)
- Driver's License
- Passenger Endorsement
- CDL
Timeline
Independent Contractor
Spark Driver
10.2024 - CurrentRead More
Financial Services Representative
World Finance
09.2024 - 04.2025Read More
City Carrier Assistant
Post Office USPS
06.2023 - 08.2024Read More
School Bus Driver
First Student
09.2021 - 05.2023Read More
SAHM
Home
10.2017 - 09.2021Read More
Acting Store Manager
Taco Bell
11.2016 - 10.2017Read More
Acting Store Manager
Caseys
12.2015 - 11.2016Read More
Assistant Manager
Taco Bell
04.2012 - 12.2015Read More
Tax Preparer
Liberty Tax Service
12.2011 - 04.2012Read More
Crowder College
GED
Read More
University of Phoenix-Online Campus
Communications (Associate's degree)
Read More