Aimee Hughes-Pisano
Sugar Land,TX
Summary
Detail-oriented professional with strong communication and interpersonal skills, recognized for building lasting client relationships and consistently exceeding expectations. Experienced in managing multiple tasks in fast-paced environments while ensuring customer satisfaction through effective problem-solving. Core competencies include relationship management, prioritization, and high-quality results delivery. Aiming to contribute expertise in a client service role to enhance customer experience and drive business success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Business Owner/Photographer & Graphic Design
Photography By Aimee/Team Mom Photography & Spread the Word Yard Cards
Sugar Land, TX
02.2012 - Current
- Managed client relationships for photography and graphic design services, ensuring clear communication and exceeding expectations throughout the project lifecycle
- Effectively communicated with clients to understand their needs, answer questions, and address concerns
- Designed and delivered high-quality, professional digital and printed products in a timely manner, ensuring client satisfaction
- Managed the scheduling and booking of photography appointments, optimizing client convenience and satisfaction
- Tracked sales and expenses to manage company finances effectively
- Developed and curated content for social media
HR Coordinator/Administrative Assistant
Express HR Synergies
Sugar Land, TX
02.2023 - 12.2024
- Provided exceptional customer support to clients, resolving inquiries and issues efficiently and effectively
- Communicated with clients via phone and email to answer questions, address concerns, and ensure their needs were being met
- Assisted with internal and external HR-related inquiries and requests, contributing to smooth and efficient operations
- Produced and submitted reports on general HR activity, maintaining accurate records and contributing to data-driven decision-making
- Created and updated employee handbooks, ensuring compliance with relevant regulations
- Managed employee benefit enrollments with the benefit plan carriers and reconciled benefit enrollments to payroll and billing reports
Front Office Assistant
Fort Bend Independent School District
, TX
08.2020 - 07.2022
- Provided exceptional customer service to students, parents, and visitors, answering questions, addressing concerns, and directing them to the appropriate resources
- Handled a high volume of telephone calls and visitors in the school front office, maintaining a professional and welcoming environment
- Assisted the assistant principal with various administrative tasks, including contacting substitute teachers, creating sub lists, managing textbook collections, and compiling data
- Organized and executed fundraising within the community resulting in increased donations for the Education Foundation as the Campus Co-ordinator
- Cultivated relationships with community members to support campus fundraising goals
- Managed and maintained comprehensive records of all donations, volunteer hours, in kind donations, and sponsorships
- Regularly updated forms and spreadsheets to ensure accurate and timely reporting
- Collaborated on the Campus COVID Team to brainstorm and implement safety procedures that prioritized student needs, health, and safety
PTO Board Member & VIPS
FBISD
Sugar Land, TX
08.2005 - 03.2020
- Served in various leadership roles within the Parent Teacher Organization (PTO), contributing to school fundraising efforts, program development, and event planning
- Successfully introduced the Read-a-Thon program to Brazos Bend Elementary School, collaborating with management to implement the program and achieve record fundraising goals
- Demonstrated strong organizational and communication skills while coordinating volunteers, managing events, and collaborating with school staff
Office Manager
Aaron Bonding
Houston, TX
01.2018 - 01.2019
- Provided friendly and efficient customer service to clients, answering phones, greeting visitors, and responding to inquiries
- Maintained accurate records through high-volume data entry of legal records
- Managed office supplies and ensured efficient organization of company documents and client information
Education
Associate Degree (AA) - Performing Arts
American Academy of Dramatic Arts
Los Angeles, CASkills
- Communication: Excellent written and verbal communication, active listening, clear and concise communication style, effective presentation skills
- Interpersonal: Building rapport, empathy, conflict resolution, teamwork, positive and professional demeanor
- Customer Service: Dedicated to providing exceptional customer experiences, resolving issues efficiently and effectively, exceeding client expectations
- Problem-Solving: Analytical thinking, identifying solutions, critical thinking, proactive approach to problem resolution
- Organization & Time Management: Prioritizing tasks, meeting deadlines, multitasking, managing workload effectively
- Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Adobe Creative Suite (Photoshop, Illustrator, Lightroom), CRM software (if applicable)
- Other Valuable Skills: Event planning, data entry, research, volunteer management, leadership, fundraising
Certification
Safe Environment Training 2005-Present: Training is for volunteers over the age of 18, who work in any capacity with or around children, the elderly, and adults with special needs. As a volunteer at St. Laurence, we are required to complete the Archdiocesan Safe Environment Training. The program assists us to ensure that all employees and volunteers who are in a position of trust with children and vulnerable adults within our schools and parishes are trained to recognize behavior patterns of potential abusers and provide proactive measures for preventing abuse in any context.
Volunteer Experience
- St. Laurence, 2005-Present, Core Group Leader for Life Teen & Edge, VBS, CCE
- National Charity League, 2016-2021, Mother & Daughter Philanthropy within our community, Event Planning Committee
- MOMS Club, 2000-2012, Vice President, Newsletter Editor, Fundraising, Activity & Event Planning Chair
Publications
Photographer, Photographer for the First Colony Neighbors Magazine, 2018-2022
Previous work experience
- Office Administration, The Hugh O' Brian Youth Foundation, Los Angeles, CA, 1999-2000
- Advertising Sales, The Island Packet Newspaper, Hilton Head Island, SC, 1994-1996
- Real Estate Marketer, Dunes Marketing Group, Hilton Head Island, SC, 1992-1994
- Actress, Theatre/Improv/Film/TV, Los Angeles, CA, Chicago, IL, Hilton Head Island, SC, 1990-2000
Timeline
HR Coordinator/Administrative Assistant
Express HR Synergies
02.2023 - 12.2024
Front Office Assistant
Fort Bend Independent School District
08.2020 - 07.2022
Office Manager
Aaron Bonding
01.2018 - 01.2019
Business Owner/Photographer & Graphic Design
Photography By Aimee/Team Mom Photography & Spread the Word Yard Cards
02.2012 - Current
PTO Board Member & VIPS
FBISD
08.2005 - 03.2020
Safe Environment Training 2005-Present: Training is for volunteers over the age of 18, who work in any capacity with or around children, the elderly, and adults with special needs. As a volunteer at St. Laurence, we are required to complete the Archdiocesan Safe Environment Training. The program assists us to ensure that all employees and volunteers who are in a position of trust with children and vulnerable adults within our schools and parishes are trained to recognize behavior patterns of potential abusers and provide proactive measures for preventing abuse in any context.
Associate Degree (AA) - Performing Arts
American Academy of Dramatic Arts
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