Aimee Johnson
South Lake Tahoe,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Organized and motivated by nature, eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
25
25
years of professional experience
Work History
Retail Sales Associate
Spectrum
South Lake Tahoe, CA
03.2022 - 12.2023
- Providing customers with excellent store experience, Greeting with a warm welcome and smile as soon as they walk through the door
- Having knowledge of core products we sell, using multiple systems to ring up customers, to bring up their accounts, suggesting other products that would be useful to them etc.
- Processed returned merchandise according to company policies.
- Offered suggestions for additional items that may be of interest to customers.
- Maintained records related to sales for store management.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Provided product information and answered customer questions.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Assisted customers with finding the right product for their needs.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Computed purchases and received and processed cash or credit payment.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Helped customers by answering questions and locating merchandise.
Cashier/Sales Associate
Meeks Lumber & Hardware
South Lake Tahoe, CA
06.2021 - 02.2022
- Greeting customers w/ a smile, 1st point of contact, using a pos system, handling money, Keeping the cashier area and counters clean and sanitized, Helping customers find products they need or certain items their looking for, Unloading freight and stocking shelves
- Answering phones and any questions the customer asks.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Worked closely with front-end staff to assist customers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Conducted price checks for special orders or discounts as requested by customers.
Owner
A&R Handyman And Cleaning Services, LLC
Sun Valley, NV
08.2018 - 02.2020
- Provided excellent customer Service
- Knowledge of provided Services
- Conducting business in a kind and respectful manner
- Organizing schedules and projects around customer's satisfaction in a timely manner
- Enforcing safety procedures
- Over saw all projects from start to finish.
- Delegated work to staff, setting priorities and goals.
- Implemented successful business strategies to increase revenue and target new markets.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Cashier
Dollar Tree
06.2012 - 06.2013
- Engaged customers and built connections using a positive, upbeat attitude
- Calculated totals using scanners and a pos system
- Boosted team success by working well with all members and helped train new employees.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Stocked shelves with merchandise when needed.
- Offered customers carry-out service at completion of transaction.
- Welcomed customers, offering assistance to help find store items.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Assistant Deli Manager
Starbucks Barista, Safeway
04.2007 - 06.2009
- Spoke to and interacted with new and regular customers
- Prepared specialty coffee beverages and tea beverages in compliance with company recipes and guidelines with special attention to customer request
- Maintained a clean and sanitized work station with health and safety guidelines
- Handling money with a pos register.
- Supervised deli staff, ensuring proper customer service and food safety practices were followed.
- Trained new employees to perform duties.
- Assisted with ordering supplies, maintaining records of deliveries and tracking invoices for payment purposes.
- Managed budgets related to purchasing ingredients, supplies and equipment needed for running the deli section successfully.
- Reviewed customer surveys in order to assess satisfaction levels with services provided by the deli department.
All Deli Clerk
Raley's
03.2005 - 03.2007
- Serv Safe certification
- Knowledge of temperature control, holding temperature, cross contamination, safety and sanitation guidelines
- Duties included
- Inventory responsibilities
- Scheduling
- New employee training.
Deli-Bakery Clerk-Barista
Raley's
South Lake Tahoe, CA
02.1999 - 03.2005
- Preparing, slicing, packaging meats and cheeses
- Preparing sandwiches to order by recipe guidelines and or special request by customer
- Friendly engaging new and regular customers using a upbeat positive attitude
- Baking bread and donuts by company guidelines and packaging and icing donuts
- Frying foods, preparing cold salads making sure holding temperature is meeting healthy and safety guidelines
- Batista duties including not limited to preparing coffee orders, frappes, smoothies etc
- Using commercial expresso machine, opening/closing duties etc
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Greeted customers, answered questions, and provided product knowledge.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Assisted with special orders for large events such as weddings or birthdays by preparing custom decorations or flavors.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Received incoming shipments of ingredients and supplies for baking operations.
Education
High School Diploma -
South Tahoe High School
08.1995
Skills
- Order Processing
- Money Handling
- Customer Service
- Loss Prevention
- Regulatory Compliance
- Teamwork
- Display Building
- Interpersonal and Written Communication
- Customer Assistance
- Cash Register Operation
- Retail Store Operations
- Transaction Processing
- Time Management
- POS System Operation
- Positive and Professional
- Stocking and Receiving
- Relationship Building
- Problem-Solving
- Product Knowledge
Timeline
Retail Sales Associate
Spectrum
03.2022 - 12.2023
Cashier/Sales Associate
Meeks Lumber & Hardware
06.2021 - 02.2022
Owner
A&R Handyman And Cleaning Services, LLC
08.2018 - 02.2020
Cashier
Dollar Tree
06.2012 - 06.2013
Assistant Deli Manager
Starbucks Barista, Safeway
04.2007 - 06.2009
All Deli Clerk
Raley's
03.2005 - 03.2007
Deli-Bakery Clerk-Barista
Raley's
02.1999 - 03.2005
High School Diploma -
South Tahoe High School