Aimee Jones
Gainesville,Georgia
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
16
16
years of professional experience
Work History
Pharmacy Technician
Medical Park Pharmacy
04.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Pharmacy Technician
Lula Pharmacy & Foothills Gift Shop
09.2023 - Current
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Verified accuracy of medication labels before they were dispensed to customers.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Organized work areas so that everything was easily accessible when needed.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Customer Service Staff
Publix
03.2019 - Current
- Delegate employees to tasks and front end coordination
- Premier customer service including customer complaints, returns, complex Western Union transactions and troubleshooting, money orders, lottery transactions
- Closing back office including counting down day’s worth of store income, depositing, accessing safe to remake tills, preparing store for opening next day
- Maintain stringent COVID-19 sanitizing protocols to ensure safety.
Cashier
Publix
02.2017 - 03.2019
- Providing exquisite service and strong interpersonal communication
- Point of sale, efficiently processing transactions
- Recommending products and services, answering customer inquiries
- Dependable, attentive, adaptable to front end needs.
Cashier
Publix
11.2012 - 01.2017
- Uphold company’s mission to passionately focus on customer value
- Organize till, maintain cleanliness and appearance of register and belt
- Train other employees on cashiering and bagging.
Cashier
Walmart
08.2009 - 03.2010
- Point of sale and customer service
- Replenish product and organize displays.
Cashier
Walmart
08.2008 - 03.2010
- Learned operation of register, belt equipment, stocking of merchandise displays
- Fast, friendly customer-oriented transactions and service.
Education
East Hall High School
01.2006
Skills
- 55 WPM
- Tech-savvy, enjoy designing website layouts
- Dynamic customer service and problem solving
- Proficient at Microsoft Word
- Insurance Verification
- Workflow Optimization
- Billing Support
- Medication Dispensing
- Prescription Filling
- Insurance Billing
- Labeling Prescriptions
- Resolving Customer Issues
- Processing Payments
- Friendly, Positive Attitude
- Critical Thinking
- Problem-Solving
- Supervision and Leadership
- Excellent Communication
- Scheduling
- Complaint Handling
- Staff Training
Problem-solving skills
Team Collaboration
Confidentiality and HIPAA
Answering customer questions
Supply Restocking
Drug Inventory Control
Drug safety
Stocking shelves
Processing payments
Pharmacy Software Proficiency
Verifying orders
Timeline
Pharmacy Technician
Medical Park Pharmacy
04.2024 - Current
Pharmacy Technician
Lula Pharmacy & Foothills Gift Shop
09.2023 - Current
Customer Service Staff
Publix
03.2019 - Current
Cashier
Publix
02.2017 - 03.2019
Cashier
Publix
11.2012 - 01.2017
Cashier
Walmart
08.2009 - 03.2010
Cashier
Walmart
08.2008 - 03.2010
East Hall High School
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