Aimee Kelleher
Brookline,NH
Summary
Collaborative leader dedicated to cultivating an engaged and empowering work culture. Adept at building strong relationships with diverse stakeholders in dynamic, fast-paced settings. Goal-driven and proactive, with demonstrated adaptability and problem-solving strengths. Dependable, eager to grow, and committed to advancing team success and organizational development.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr. Operation Manager
CompuCom
01.2013 - Current
- Workforce Strategy & Business Solutions: Led workforce modeling and level-of-effort pricing to optimize resource allocation and efficiency. Designed and implemented business solutions to streamline processes, enhance productivity, and align operations with strategic objectives.
- Financial Management: Managed budgets, forecasts, and actual spend performance across multi-functional service operations. Conducted financial analysis to identify trends, optimize cost structures, and ensure alignment with business goals.
- Operational Efficiency & Cost Optimization: Developed and executed cost-saving initiatives, including process optimization and leveraging low-cost centers. Identified inefficiencies and implemented solutions that saved the company millions in operational costs over the years.
- Business Continuity Planning: Designed and reviewed Business Continuity Plans, ensuring resilience in operations through proactive failover testing and continuous improvement initiatives. Played a key role in risk mitigation and contingency planning to support uninterrupted service delivery.
- System Development & Innovation: Actively participated in system development and tool implementation, utilizing Agile methodologies to drive innovation. Identified opportunities for process automation and worked on technology enhancements that improved operational performance.
- Stakeholder Engagement & Leadership: Built and maintained strong relationships with key stakeholders through consistent engagement and transparent communication. Fostered collaboration across teams and departments to drive strategic initiatives and business success.
- Performance & Productivity Enhancement: Provided training, coaching, and performance feedback to staff, driving higher productivity and engagement. Developed strategies to enhance team efficiency and create a positive work culture that empowered employees to excel.
- Reporting & Strategic Insights: Compiled and presented operational metrics, financial performance reports, and cost-saving initiatives to leadership. Translated complex data into actionable insights to support informed decision-making and business growth.
Sr. Operations Manager
Getronics
10.2008 - 01.2013
- Operational Leadership Across Global Teams: Oversee multiple operational teams across domestic, nearshore, and offshore locations, managing a workforce of 200+ employees. Ensure seamless collaboration across regions, maintaining efficiency, consistency, and high performance in a fast-paced environment.
- Work From Home Program Implementation: Successfully designed and implemented a remote work program, enhancing productivity and operational flexibility. Spearheaded best practices, performance metrics, and technology solutions that facilitated smooth transitions. The program’s success led to expansion across additional teams and locations, reinforcing a scalable, adaptable workforce model.
- Knowledge Management & Technical Writing Collaboration: Partner with technical writers to develop and refine comprehensive operational documentation, ensuring clarity and accessibility for teams. Oversee knowledge creation processes to maintain up-to-date resources, drive continuous learning, and support efficiency within service delivery operations.
- Continuous Improvement Using Six Sigma: Apply Six Sigma methodologies to assess and enhance key performance indicators related to utilization and delivery metrics. Identify bottlenecks, streamline workflows, and lead data-driven improvement initiatives, driving measurable operational gains.
- Defect Tracking & Corrective Action Management: Monitor and track defects affecting service delivery, developing systematic corrective action plans to improve quality and efficiency. Implement root cause analysis strategies to reduce recurrence and enhance process reliability.
- Cross-Functional Process Improvement & Documentation: Conduct comprehensive process reviews across multiple business functions to identify inefficiencies and opportunities for enhancement. Develop structured documentation for improved knowledge sharing, creating standardized workflows that bolster team alignment and operational excellence.
Education
General Studies
Spokane Community College
Electrical and Electronic Engineering Technologies/Technicians
ITT Technical Institute
Spokane, WASkills
- Strategic and Forward Planning
- Financial Plan Development
- Project Planning/Execution
- Operational Process Analysis and Redesign
- Cross-Functional Team Leadership
- Change agent
- Domestic and International Operations
- Productivity and Efficiency Improvement
- Knowledge Development
- Training and Leadership Development
Certification
ITIL Foundations V3ITIL Foundations V3
Jan 2013
Six Sigma Green Belt (CSSGB)Six Sigma Green Belt (CSSGB)
Dale Carnegie - Skills for Success Dale Carnegie - Skills for Success
Dale Carnegie
Continuously developing leadership capabilities through 20+ Skillsoft courses in strategic thinking, inclusive leadership, and team management.
Timeline
Sr. Operation Manager
CompuCom
01.2013 - Current
Sr. Operations Manager
Getronics
10.2008 - 01.2013
General Studies
Spokane Community College
Electrical and Electronic Engineering Technologies/Technicians
ITT Technical Institute