Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Aimee Kennedy

Frederic

Summary

Dynamic professional with extensive experience in customer service and cash handling at J & H Family Stores. Proven ability to enhance store operations through effective visual merchandising and team leadership. Skilled in conflict resolution and employee training, fostering a loyal customer base and driving sales growth. Committed to delivering exceptional customer experiences.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.

Overview

18
18
years of professional experience

Work History

Assistant Store Manager

J & H Family Stores
08.2011 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Bank Teller

Fifth Third Bank
10.2009 - 08.2011
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Removed mutilated currency from circulation.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained friendly and professional customer interactions.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Assisted customers with banking needs and inquiries.
  • Referred customers to other banking departments for specialized services.

Customer Service Cashier

Bill Snethkamp Dodge & Saab
10.2006 - 10.2008
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Redeemed coupons to discount purchases.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.

Education

High School Diploma -

Everett High School
Lansing, MI
06-1984

Skills

  • Cash handling
  • Visual merchandising
  • Team leadership
  • Employee training
  • Customer service
  • Inventory management
  • Sales strategies
  • Vendor relations
  • Conflict resolution
  • Process improvement
  • Store operations
  • Time management
  • Problem-solving
  • Customer experience
  • Inventory control
  • Customer relations
  • Store organization
  • Store opening and closing
  • Attention to detail
  • Staff supervision
  • Stock management
  • Pricing and markdowns
  • Mentoring and coaching
  • Display setup
  • Stock rotations
  • Flexible schedule
  • Vendor management

Accomplishments

  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Timeline

Assistant Store Manager

J & H Family Stores
08.2011 - Current

Bank Teller

Fifth Third Bank
10.2009 - 08.2011

Customer Service Cashier

Bill Snethkamp Dodge & Saab
10.2006 - 10.2008

High School Diploma -

Everett High School

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Aimee Kennedy