Dynamic quality and compliance leader with a proven track record at Orchard Place, excelling in regulatory compliance and data analysis. Expertise in SPSS and quality improvement drives impactful results. Adept at team collaboration and problem-solving, ensuring organizational excellence and adherence to accreditation standards. Committed to enhancing program effectiveness and risk management.
Overview
27
27
years of professional experience
Work History
Director of Quality and Compliance/Results Measurement Coordinator
Orchard Place
01.2008 - 03.2025
Regulatory Compliance: Conduct reviews and develop tools to monitor adherence to national and state accreditation standards and certification requirements.
Policy Management: Review and update organizational policies to maintain compliance with regulatory standards and internal practices.
Data Quality Assurance: Perform ongoing quality checks on data, correct entry errors, and coordinate with accountable staff to ensure data accuracy and reliability.
Quality and Process Improvement: Collaborate with staff to design and implement workflows and processes to evaluate and enhance program effectiveness.
Safety Committee/Risk Management: Lead the Safety Committee/Risk Management Committee to identify potential risks or gaps in compliance and develop plans to address them effectively.
Incident Review: Manage the reporting and analysis of safety-related data, including critical incidents, infection control, medication errors, injury reports, and HIPAA risk assessments. Recommend and implement policy or practice changes to mitigate risk.
Report Management: Prepare and submit grant reports, license applications, and internal reports by required timelines and standards.
Training and Education: Deliver training sessions on the electric health record, quality data tools, and accreditation requirements.
EHR Implementation and Support: Act as a core member of the EHR implementation team, managing system testing, training staff, troubleshooting issues, overseeing user access, and providing ongoing technical support.
IT Liaison: Serve as a liaison between staff and the IT department to facilitate communication, address concerns, and ensure smooth system operations.
Quality Improvement and Evaluation Coordinator
Children and Families of Iowa
01.1998 - 01.2008
Data Analysis and Reporting: Entered and analyzed data using SPSS, extracting data from the electronic health record (EHR) for detailed analysis.
Created Crystal Reports to extract data from the EHR, applying statistical and analytical methods to identify significant trends for decision-making.
Reported findings of key performance indicators and created visualizations to summarize and communicate results to organizational leaders.
Cleaned and validated data to ensure accuracy and prepare it for analysis.
IT Liaison: Serve as a liaison between staff and the IT department to facilitate communication regarding the EHR.
Evaluation and Standardization: Designed forms and evaluation protocols to standardize data collection and analysis processes.
Presentations and Stakeholder Engagement: Presented findings and analysis results to program staff, supervisors, management, Board of Directors, and funders.
Grant and Program Development: Collaborated with program and foundation staff to develop goals and objectives for grant proposals and program development initiatives. Completed and submitted quarterly, bi-annual, and annual reports to meet funder requirements.
Education
Master of Science - Human Development and Family Studies
IOWA STATE UNIVERSITY
Bachelor of Arts - Family Services
UNIVERSITY OF NORTHERN IOWA
Skills
Excel
SPSS
Crystal Reports
SQL
Access
Joint Commission
Regulatory Compliance
Netsmart-Avatar
Regulatory compliance
Data analysis
Quality improvement
Risk assessment
Employee training
Team collaboration
Attention to detail
Time management abilities
Customer service
Process mapping
Problem-solving
Teamwork
Multitasking capacity
Quality assurance experience
Affiliations
Played a important role in the childrens ministry at Lutheran Church of the Cross. This included Sunday School, Summer Programming, and additional opportunities as afforded.
Timeline
Director of Quality and Compliance/Results Measurement Coordinator
Orchard Place
01.2008 - 03.2025
Quality Improvement and Evaluation Coordinator
Children and Families of Iowa
01.1998 - 01.2008
Master of Science - Human Development and Family Studies