AIMEE LANGFORD
CDM, CFPP, CRM
Greensboro,NC
Summary
Enthusiastic Food Service Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Food Management, Customer Service and training in technology. Motivated to learn, grow and excel in higher education dining.
Overview
1
1
Certification
4
4
years of post-secondary education
16
16
years of professional experience
Work History
Director of Retail Operations
- Oversaw $8.5 million in revenue including 6 national brands, managed 5 managers and 200+ hourly associates.
- Managed the entire transition as well as maintained the entire Quadpoint register system.
- Managed numerous renovation projects throughout the entire construction process.
- Oversaw $850 thousand in catering sales.
- Worked with a diverse group of clients to ensure events were held to high standards.
Patient Services Manager/Retail-Catering Manager
Moses H. Cone Hospital
- Provided direction for patient meal service to ensure patient satisfaction throughout the 536-bed hospital.
- Ensured timely and accurate delivery meals through the Expressly for You dining program.
- Provided quality of food and customer service in both a cafeteria and food court setting.
- Maintained quality cash handling with all supervisors and cashiers according to policy.
- Maintained and coached all hospitals on the Micros register system.
- Grew retail sales throughout the cafeteria and food court.
- Implemented Scheduler Plus online catering program throughout the hospital.
Catering Manager
St. Thomas Hospital
- Planned and implemented all catering services through the Hospital and Corporate Support Office including menu, décor and serving options.
- Developed Employee Recognition program for all dining associates.
Resource Manager
- Helped with a variety of projects throughout the Southeast district.
- Helped open and close units based on contractual needs.
- Worked in catering, patient services and retail areas.
Director of Residential Operations
Chartwells- University of North Carolina Greensboro
01.2014 - Current
- Oversee $10 million in revenue.
- Manage 4 managers and 125+ hourly associates.
- Manage in compliance with established company policies and procedures to ensure proper safety and sanitation standards are met.
- Work with all associates to ensure customer service is meeting guests needs.
- Work with the team on inventory management.
- Implemented the Ozzi program to increase sustainability on campus.
- Maintain the Spartan Dining herb garden.
- Integral part in implementing Text 2 Solve program.
- Work with team to establish Waste Not program as well as working with Gallen Farms to donate usable waste.
- Work with Food Recovery Network to donate usable food product to Spartan Open Pantry and Greensboro Urban Ministries.
- Implemented Project Clean Plate to help serve food insecurities throughout campus.
- Worked with health department and campus administrators to meet all Covid-19 policies.
Patient Services Manager
Sodexo, Wake Forest Baptist Hospital
01.2006 - 01.2014
- Provided direction for patient meal services to ensure patient satisfaction throughout the 885-bed hospital.
- Ensured timely and accurate delivery of meals, nourishments and snacks through the At Your Request Room Services dining program.
- Ensured associates demonstrated high customer services standards.
Education
Bachelor of Science - Parks, Recreation And Tourism Management
North Carolina State University
Raleigh, NC 08.2001 - 05.2005
Skills
Marketing strategy
Training & Development
Critical thinking
Strategic planning
Collaboration
Teambuilding
Financial Management
Labor Management
Technology Project Implementation
Affiliations
- Association of Nutrition & Foodservice Professionals
Certification
Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Director of Residential Operations
Chartwells- University of North Carolina Greensboro
01.2014 - Current
Patient Services Manager
Sodexo, Wake Forest Baptist Hospital
01.2006 - 01.2014
Bachelor of Science - Parks, Recreation And Tourism Management
North Carolina State University
08.2001 - 05.2005
Resource Manager
Catering Manager
St. Thomas Hospital
Patient Services Manager/Retail-Catering Manager
Moses H. Cone Hospital