Aimee Lawlor
Forest Grove,OR
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Started with the business when it was just the two owners in 2000. Over the course of the last 23 years, was instrumental in a bulk of the decision making to assist in building the business to 20 employees. This includes developing and/or creating processes, procedures and documents to help the business grow into a profitable business. All this in addition to doing all office tasks including but not limited to payroll, HR, putting together an employee handbook, accounts payable and receivable, employee benefits administration and day to day management of the business. Not only was the professional growth over the last 23 year extremely gratifying, the most valuable benefit was the feeling of a family environment that I was a part of creating.
Overview
23
23
years of professional experience
Work History
Office Manager
Pro Drain & Rooter Service, Inc.
09.2005 - 10.2023
- Streamlined office operations by creating and implementing efficient filing systems, reports and organizational strategies.
- Facilitated smooth communication, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings.
- Improved employee retention rates by fostering positive work environment.
- Implemented new software tools, increasing efficiency in task completion across teams.
- Assisted in recruitment process, conducting interviews and onboarding new employees.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service.
- Created, maintained and updated filing systems for paper and electronic documents.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Dispatcher Office Assistant
Pro Drain & Rooter Service, Inc.
09.2000 - 09.2005
- Assisted in development of policies and procedures for dispatch operations, contributing to a safer and more efficient workplace.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency call-outs.
- Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained and supervised employees on office policies and procedures.
- Performed wide-ranging administrative, financial and service-related functions.
- Developed and implemented strategies to streamline office operations.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Proofread and edited documents for accuracy and grammar.
- Directed dispatching, routing, and tracking of 3-15 fleet vehicles.
- Supported efficient scheduling processes, arranging staff coverage for shifts and managing time-off requests.
- Planned and coordinated logistics and materials for employee safety meetings and staff events.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
Education
Business Management
Ricks College
Rexburg, IDSkills
- Good Judgment
- Performance Improvement
- Organizational Skills
- Professional and Courteous
- Payroll Processing
- Staff hiring
- Customer Service
- Technical Proficiency
- Interpersonal Relations
I am currently volunteering as a SMART reader in the elementary school system.
Due to my love of reading and children, I spend every Thursday morning at the Brookwood elementary reading to the children as part of the SMART program.
Timeline
Office Manager
Pro Drain & Rooter Service, Inc.
09.2005 - 10.2023
Dispatcher Office Assistant
Pro Drain & Rooter Service, Inc.
09.2000 - 09.2005
Business Management
Ricks College
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