Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
References
Timeline
Generic

Aimee Lopez

Nogales,AZ

Summary

Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Research Analyst

National Lien Services
04.2020 - 09.2020
  • Remote job researched and verified clients information for prelims around the state of Arizona
  • Completed and verified an average of 15 prelims per day
  • Managed to use all my resources to locate a project’s location
  • Communicated with clients and customers by phone, or email daily regarding data entry
  • Communicated with supervisors via zoom once a week to discuss proactivity and important messages from clients.

Customer Service Representative

Convergys
07.2016 - 11.2019
  • Attended telephone skills and program information training sessions to boost aptitude.
  • followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests for refills and status checks on prescriptions.
  • Updated account information to maintain customer records.
  • Delivered prompt service to prioritize customer needs.


Early childhood educator

Akira’s Learning Center LLC
02.2019 - 10.2019
  • Created age-appropriate activities for students between the ages of 4 months old to 12 years old
  • Followed an aligned curriculum that focuses on the major domains of children’s development such as physical, cognitive, social and emotional
  • Assist children with diaper changes and potty training
  • Transported school age students from elementary school to the learning center
  • Always cleaned and sanitized classroom including used toys, classroom furniture, changing table station, and bathrooms
  • Greeted and communicated with parents about the child’s needs, daily routine, behavior, and progress in the classroom
  • Was appointed as Second in Command for when the Director is not present.

Lead teacher

Brightstar preschool
11.2016 - 02.2019
  • Created age-appropriate activities for students between the ages of 4 months old to 12 years old
  • Designed, wrote, and implemented lesson plans that focused on the major domains of children’s development such as physical, cognitive, social and emotional
  • Analyzed and documented each child’s progress by updating weekly reports and store them in the student’s individual folders
  • Greeted and communicated with parents about the child’s needs, daily routine, behavior, and progress in the classroom
  • Assisted children in diaper changes and potty training
  • Followed proper guidelines to serve family style meals to students
  • Cleaned and sanitized classroom including used toys, classroom furniture, changing table station, and bathrooms.

Cashier

Garretts Super Market
12.2012 - 06.2014
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Learned duties for various positions and provided backup at key times.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Education

Early Childhood Education Certificate - Early Childhood Education

Central Arizona College
Coolidge, AZ
05.2026

Online training course - Early Childhood Education

Childcare Education Institute (CCEI)
08.2023

Skills

  • Bilingual – English and Spanish
  • Account updating
  • Relationship Building
  • Professional and positive attitude
  • Data Entry
  • Microsoft Office
  • Data collection processes
  • Documentation
  • Customer Service
  • Customer Data Confidentiality
  • Service standard compliance
  • Remote Office Availability
  • Clerical Support
  • Call center experience

Accomplishments

  • Nominated to The National Society of Leadership and Success Spring Semester 2024

Personal Information

Title: Childcare Provider

References

  • Maria Burruel, (520) 280-8757
  • Ashley Cruz, (520) 471-6721
  • Angelica Alegria, (520) 833-7168

Timeline

Research Analyst

National Lien Services
04.2020 - 09.2020

Early childhood educator

Akira’s Learning Center LLC
02.2019 - 10.2019

Lead teacher

Brightstar preschool
11.2016 - 02.2019

Customer Service Representative

Convergys
07.2016 - 11.2019

Cashier

Garretts Super Market
12.2012 - 06.2014

Early Childhood Education Certificate - Early Childhood Education

Central Arizona College

Online training course - Early Childhood Education

Childcare Education Institute (CCEI)

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