Aimee Luse
Grand Rapids,MI
Summary
Dynamic professional with extensive experience in customer service and team leadership at Liberty Loans. Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in money handling and problem-solving, consistently resolving inquiries and improving service delivery.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Liberty Loans
11.2024 - Current
- Assisted in managing loan processing and documentation for customer applications.
- Provided support in resolving customer inquiries and concerns efficiently.
- Adapted to new software systems for tracking loan statuses and client information.
- Collaborated with team members to streamline operational workflows and improve service delivery.
- Maintained accurate records of transactions and communications with clients.
- Participated in training sessions to enhance product knowledge and compliance standards.
- Supported marketing initiatives by promoting loan products through various channels.
- Contributed to team meetings by sharing insights on improving customer experience and satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Sales Associate
Best Value Auto Parts
08.2023 - 10.2024
- Assisted customers with product selection and inquiries to enhance satisfaction.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Cashier
Dollar General
10.2023 - 02.2024
- Processed customer transactions accurately and efficiently.
- Managed cash register operations, ensuring proper balancing at shift end.
- Assisted customers with inquiries and product selections, enhancing overall shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Front Desk Receptionist
Channons Interiors
05.2022 - 07.2023
- Greeted and assisted clients, ensuring positive first impressions and exceptional customer service.
- Schedule appointments, answer phones, sell carpeting
- Handled client inquiries and resolved issues promptly, improving customer satisfaction levels.
- Greeted guests at front desk and engaged in pleasant conversations
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized reception area, contributing to professional office environment.
Education
High School Diploma -
Graduation Alliance
Salt Lake City, UTSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Policy enforcement
- Multitasking and organization
- Compliance
- Marketing
Timeline
Assistant Manager
Liberty Loans
11.2024 - Current
Cashier
Dollar General
10.2023 - 02.2024
Sales Associate
Best Value Auto Parts
08.2023 - 10.2024
Front Desk Receptionist
Channons Interiors
05.2022 - 07.2023
High School Diploma -
Graduation Alliance