Aimee Maggs
Coatesville,PA
Summary
STRATEGIC LEADER who achieves critical business results with high performance standards. Actively engages key stakeholders to understand and deliver valued proactive solutions, key insights, and direction in alignment with business objectives. Experience directing comprehensive system implementations, data quality and reporting solutions, in addition to project and vendor management. Known for perceptive customer focus and relationship building, innovative solutions and the ability to lead and influence across organizational functions and levels.
Overview
30
30
years of professional experience
Work History
Engagement Manager – Data Governance & Stewardship
IQVIA, Inc
08.2021 - Current
- Met with clients to understand needs and develop proactive solutions surrounding data management, data governance and data strategy, enabling them to operate more efficiently.
- Provide advice and leadership to deliver long term, valuable strategic business and data solutions that address complex client issues.
- Collaborated with sales, delivery and service teams to manage seamless client experiences.
- Coach/mentor team and contribute to driving the IQVIA Data Governance & Stewardship growth thought leadership.
- Conduct performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Engagement Manager – Sales Force Effectiveness
IQVIA, Inc
06.2017 - 08.2021
- Managed complex sales operations consulting engagements, ensuring on-time and on-budget delivery.
- Collaborated with sales, delivery and service teams to manage seamless client experiences.
- Engagement scope included customer segmentation, sales force size and structure, targeting and call planning, market sizing and assessment, commercial resource optimization and sales force effectiveness.
- Managed and mentored consultants and analysts across multiple projects.
Senior Manager – Customer Relationship Management
Endo Pharmaceuticals
01.2017 - 06.2017
- Directed enablement of critical business processes and associated capabilities to ensure field sales productivity.
- Oversaw CRM/SFA toolset, management of customer profile data and associated reference data, data inputs for calculating HCP eligibility, sample accountability, field helpdesk and technology services.
- Led team of professionals in planning and implementing key operational strategies and tactics to support critical commercial business objectives, ensuring compliance requirements were met.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Senior Manager – Commercial Operations
Endo Pharmaceuticals
06.2015 - 01.2017
- Owned and facilitated end-to-end CRM/SFA process, including CRM/SFA business processes and training, sample accountability management and customer data management.
- Implemented and developed operational standards, policies and procedures.
- Led all sample compliance and accountability related activities.
- Implemented processes to coordinate and govern field-based communications, resulting in streamlined and more action-oriented messaging to field sales organization.
- Designed and implemented new Engagement Model to interact with field, opening bi-directional dialogue and improving service offerings.
Promotional Planning Mgr – Commercial Operations
Endo Pharmaceuticals
03.2014 - 06.2015
- Collaborated with marketing and sales teams to coordinate planning and execution of sales force targeting, segmentation, territory alignments and non-personal promotion tasks; coordinated with service providers to ensure capabilities were in place to support business plans and tactics
- Provided marketing analytics in areas of Sales Force Effectiveness, promotional sensitivity, segmentation performance, non-personal marketing campaign response, and ad hoc insights
- Oversight of brand sample strategy implementation and sample accountability management.
Manager – Data and Reporting
Endo Pharmaceuticals
03.2009 - 06.2014
- Developed and managed the Data & Reporting strategy for the development and delivery of standardized reports across sales forces, managing the design and implementation of report transitions across multiple reporting platforms.
- Established sales force business acumen training program resulting in strengthened analytical skills of field sales and improved sales force effectiveness.
- Sales Representative Developmental Opportunity: Worked as sales representative during 3 month inside-out rotation, marketing and selling portfolio of pain products and elevating territory sales by 20%.
- Identified improvement opportunities within reporting, hardware, CRM, sampling and fleet areas of Sales Operations which were implemented over the remainder of the year.
- Earlier Positions: Senior Analyst, Data & Reporting and Data & Reporting Analyst
Supervisor – Data Analytics
Davita, Inc
01.2001 - 01.2008
- Directed development of advanced reporting tools to provide information solutions to functional business units.
- Managed bi-coastal team of eleven Data & Reporting Analysts in development of ad hoc and standard reports, managing data integrity standards through proactive Quality Assurance monitoring.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Provided coaching and mentoring to direct reports; prepared and delivered annual performance reviews to employees to achieve individual and team objectives; resulting in five employee promotions.
- Earlier Positions: Senior Data Analyst and Data Analyst
Education
Master of Leadership Development -
Pennsylvania State University
Malvern, PABachelor of Science Criminal Justice -
West Chester University
West Chester, PASkills
- Adaptability and Flexibility
- Best practices optimization
- Analytical Thinking
- Problem-solving aptitude
- Business Analysis
- Stakeholder Relations
- Team Collaboration
- Project Management
- Commercial Operations
- Data Governance & Stewardship
- Customer Relationship Management (CRM)
- MS Office Suite
Websites
Achievements
- Be Bold in Your Career Certification
- Presenter, PDMA Alliance Sharing Conference
- Recognized for top performance through increasingly responsible positions and selection for high-priority initiatives
Timeline
Engagement Manager – Data Governance & Stewardship
IQVIA, Inc
08.2021 - Current
Engagement Manager – Sales Force Effectiveness
IQVIA, Inc
06.2017 - 08.2021
Senior Manager – Customer Relationship Management
Endo Pharmaceuticals
01.2017 - 06.2017
Senior Manager – Commercial Operations
Endo Pharmaceuticals
06.2015 - 01.2017
Promotional Planning Mgr – Commercial Operations
Endo Pharmaceuticals
03.2014 - 06.2015
Manager – Data and Reporting
Endo Pharmaceuticals
03.2009 - 06.2014
Supervisor – Data Analytics
Davita, Inc
01.2001 - 01.2008
Master of Leadership Development -
Pennsylvania State University
Bachelor of Science Criminal Justice -
West Chester University
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