Aimee Manning
Fyffe,AL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
24
24
years of professional experience
Work History
General Manager
Hardees
Rainsville, AL
09.2017 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Assistant Manager
Zaxbys
Scottsboro, AL
08.2015 - 08.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Support Manager
Walmart
Scottsboro, AL
08.2012 - 08.2015
- Coached employees through day-to-day work and complex problems.
- Monitored employee and customer interactions to assess quality of service.
- Prepared employee schedules for maximum coverage during key hours.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Tracked and documented metrics, and evaluated trends.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Directed training and retraining of employees to boost performance and enhance business results.
- Effectively supervised staff of [Number] personnel by implementing company policies, protocols, work rules and disciplinary action.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Highlands Medical
Phlebotomist
Scottsboro, AL
11.2007 - 08.2012
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Prepared initial patient charts for admission.
Manager
Main Street Video
Rainsville, AL
03.1997 - 01.2007
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Business - Food Safety And Handling
ServSafe
04.2012
Bachelor of Science - Phlebotomy
Northeast Alabama Community College
Rainsville, AL05.2010
Skills
- Sales Promotion
- Sales Tracking
- Program Optimization
- Problem Anticipation and Resolution
- Focus and Follow-Through
- Supplier Monitoring
- Performance Monitoring and Evaluation
- Management Training
- P&L Responsibility
- Maximizing Profitability
- Interviewing and Prescreening
- Food Safety and Quality
Timeline
General Manager
Hardees
09.2017 - Current
Assistant Manager
Zaxbys
08.2015 - 08.2017
Support Manager
Walmart
08.2012 - 08.2015
Highlands Medical
Phlebotomist
11.2007 - 08.2012
Manager
Main Street Video
03.1997 - 01.2007
Business - Food Safety And Handling
ServSafe
Bachelor of Science - Phlebotomy
Northeast Alabama Community College
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