Aimee Marecki
Rye,NY
Summary
Achieved significant customer satisfaction and efficiency improvements at Crossmark, L'Oreal USA, and Elizabeth Arden by leveraging expertise in merchandise planning, product packaging of cosmetic & perfume development and exceptional customer service. Innovated in plan-o-gram creation and promotional strategies, enhancing visual merchandising and sales targets. Skilled in collaborative teamwork and strategic pricing, consistently delivering projects on time and within quality standards for new & existing products and sustainable packaging. Skilled at collaborating with Marketing and fashion designers on product placement, store displays and marketing material for new perfume & cosmetic-skincare launches and promotions. Detail-focused retail merchandising professional with talent in product lifecycle monitoring and identifying areas of decline and potential growth. Skilled in forecasting product demand and comparing data to purchase requests. Expertise in the Cosmetic Industry to facilitate product & packaging sales and outperform competitors.
Overview
13
13
years of professional experience
Work History
Retail Merchandiser
Crossmark
11.2023 - Current
- Visited various stores and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Kept work areas neat, clean and free of debris.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Stocked and reset shelves to match planogram images and instructions.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Stocked designated items on shelves, end caps and displays.
- Interacted with guests in friendly and knowledgeable way.
Retail Store Associate
Amazon
03.2022 - Current
- Collaborated with team members to achieve store high customer service ratings, sales, targets & returns consistently.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped maintain effective communication between team members and store management, promoting a cohesive work environment.
- Increased sales by providing exceptional customer service and product knowledge.
- Answered questions about store policies and addressed customer concerns.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Analyzed customer feedback and identified areas for improvement.
- Maintained tidy and organized store to comply with cleanliness standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Processed returns and exchanges efficiently, maintaining customer satisfaction while adhering to company policies.
Barista
Starbucks
10.2021 - 09.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective strong communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Server
Westchester County Airport
08.2019 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Packaging Engineer
Johnson & Johnson Development
03.2018 - 06.2018
- Ensured compliance with industry regulations, maintaining up-to-date knowledge on packaging standards and guidelines.
- Served as a subject matter expert for packaging-related inquiries from other departments, providing guidance and support as needed.
- Streamlined production processes by implementing automated packaging equipment, increasing overall productivity.
- Conducted thorough testing of packages to validate their performance under various conditions, ensuring reliability and durability during shipping and handling.
- Improved package efficiency by developing innovative packaging designs and materials for Neutrogena products such as Hydro Boost, Rapid Wrinkle Repair, & Aveeno Sun care line.
Packaging Consultant
L'Oreal Americas
07.2017 - 11.2017
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and quality standards.
- Maintained strong relationships with suppliers, ensuring prompt delivery of high-quality materials at competitive prices.
- Improved packaging efficiency by implementing innovative design solutions and material selections for products with Marketing and R&D Teams.
- Optimized packaging processes, leading to increased production speed and reduced waste with the plant and warehouse centers.
- Developed custom packaging solutions tailored to each client''s unique requirements (prestige & mass markets) and aesthetic preferences for cosmetic & skincare items.
Packaging Development Engineer
Elizabeth Arden
08.2011 - 03.2017
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Launched successful new products by conducting comprehensive market research and competitive analysis.
- Collaborated with cross-functional teams to ensure seamless integration of new products into existing systems.
- Improved customer satisfaction, addressing specific concerns through tailored product solutions & generating samples with R&D cosmetic, skincare, & perfume formula for Marketing focus groups & Sales meetings.
- Enhanced product quality by identifying and resolving design issues during the development process.
- Ensured regulatory compliance throughout the entire development process, from concept to final release.
- Collaborated closely with suppliers to optimize component sourcing, reducing lead times and lowering overall costs.
Education
Bachelor of Science - Packaging Science
Rochester Institute of Technology
Rochester, NYMBA - Business Administration
Canisius College
Buffalo, NYSkills
- Positive Customer Engagement
- Quick Learner
- Building Customer Loyalty
- Engaging with Diverse Customers
- Product Demonstrations
- Merchandise Recommendations
- Cosmetics Beauty industry trends
- Cross-selling techniques
Affiliations
- Cosmetics Industry Buyers and Suppliers (CIBS)
- Cosmetics for Executive Women (CEW.org)
Timeline
Retail Merchandiser
Crossmark
11.2023 - Current
Retail Store Associate
Amazon
03.2022 - Current
Barista
Starbucks
10.2021 - 09.2023
Server
Westchester County Airport
08.2019 - 03.2020
Packaging Engineer
Johnson & Johnson Development
03.2018 - 06.2018
Packaging Consultant
L'Oreal Americas
07.2017 - 11.2017
Packaging Development Engineer
Elizabeth Arden
08.2011 - 03.2017
Bachelor of Science - Packaging Science
Rochester Institute of Technology
MBA - Business Administration
Canisius College
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