Aimee Mattei
Ashburn,VA
Summary
Currently looking for a full time position in an environment that offers a greater challenge, increased benefits, and the opportunity to help the company advance efficiently and productively Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
19
19
years of professional experience
Work History
Business Manager
Tri-State Tree Service
01.2012 - 01.2022
- Handled daily calls, emails, sales invoices
- Customer service oriented to ensure highest level of satisfaction
- Company marketing tools, assist owner in daily operations, provided support to customers in emergency situations
- Positive customer relationships established
- Directed weekly schedules while developing excellent communications between teams and customers.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
Travel Agent/Customer Support
Academy Travel
01.2010 - 07.2012
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate
- Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
Customer Service Representative
1-800-Flowers
01.2008 - 11.2010
- Organized weekly sales reports for the sales department to track product success
- Described product to customers and accurately explained details and care of merchandise
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Computed accurate sales prices for purchase transactions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
RETAIL SALES ASSOCIATE
Pier One
07.2003 - 09.2004
- Achieved company targets by 85% following excellence in sales techniques
- Reorganized the store inventory and reducing the timeline of the inventory process
- Promoted within three months to Assistant Manager.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
Education
Bachelors - Business
Capella
Remote05.2025
Skills
- Customer Service
- Financial Oversight
- Documentation and Reporting
- Policy Implementation
- Client Relationship Management
- Staff Training
- Budget Administration
- Customer Retention
- Logistics Management
Timeline
Business Manager
Tri-State Tree Service
01.2012 - 01.2022
Travel Agent/Customer Support
Academy Travel
01.2010 - 07.2012
Customer Service Representative
1-800-Flowers
01.2008 - 11.2010
RETAIL SALES ASSOCIATE
Pier One
07.2003 - 09.2004
Bachelors - Business
Capella
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