Aimee Milanowski
Comstock Park,MI
Summary
Versatile and results-oriented professional with a proven track record at Royal Technologies Corporation, adept in operational control and problem-solving. Excelled in enhancing product quality and efficiency, leveraging skills in software and a strong work ethic. Demonstrated ability to exceed quality assurance standards, achieving significant improvements in production processes.
Overview
3
3
years of professional experience
Work History
Machine Operator
Royal Technologies Corporation
Hudsonville, MI
05.2024 - Current
- Observed meters and gauges to verify and record temperatures, pressures and press-cycle times.
- Inspect finished products for defects, such as warping, cracking, voids, and other irregularities.
- Monitor the production process, making adjustments as necessary to ensure quality standards are met.
- Maintain accurate records of production activities including machine settings, cycle times, scrap rates.
- Perform preventative maintenance on injection molding equipment.
- Trimmed excess material and reduced waste with precise measurements and execution.
Quality Auditor
Challenge Manufacturing
Walker, MI
04.2022 - 04.2024
- Developed testing plans, protocols and documented results of tests performed on products.
- Recommended changes in work instructions or training programs based on audit results.
- Identified production concerns and worked with supervisors to understand and remedy situations.
Customer Service Representative
Spectrum Communications
Walker, MI
11.2021 - 04.2022
- Provided accurate information about products and services to customers.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Prevented key account losses by researching discrepancies and correcting problems.
- Updated databases with new and modified customer data.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided exceptional customer service to ensure customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Associate of Applied Science - Drafting And Design
ITT Technical Institute
Wyoming, MI03-2009
Skills
- Operational control
- Equipment monitoring
- Breakdown troubleshooting
- Specification compliance
- Order reading
- Production preparation
- Problem-solving
- Strong work ethic
- Assembly and production
- Quality assurance
- Basic math
- Computer skills
- CAD software
References
References available upon request.
Timeline
Machine Operator
Royal Technologies Corporation
05.2024 - Current
Quality Auditor
Challenge Manufacturing
04.2022 - 04.2024
Customer Service Representative
Spectrum Communications
11.2021 - 04.2022
Associate of Applied Science - Drafting And Design
ITT Technical Institute
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