Summary
Overview
Work History
Education
Skills
Timeline
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Aimee Moller

Manalapan

Summary

5 years of experience in luxury service within high-end retail environments. Seeking a role where I can utilize my hospitality skills to drive sales, and make a meaningful impact in a recognized brand. Detail-oriented client experience coordinator with expertise in delivering exceptional experiences, skilled in curating personalized client journeys, managing VIP appointments, and collaborating with sales operations and hospitality teams to exceed boutique expectations.

Overview

7
7
years of professional experience

Work History

Client experience coordinator

Cartier
Boca Raton
07.2022 - Current
  • Manage client appointments, walk-ins, and VIP visits, coordinating with sales and management teams to ensure exceptional service.
  • Assist with boutique operations, stock intake, and ordering supplies.
  • Efficiently and energetically resolve client concerns.
  • Attend high jewelry events, assisting sales associates with VIP clients.
  • Recognized by management for receiving positive surveys and exceptional customer service.
  • Demonstrate strong problem-solving skills, resolving issues efficiently and effectively.
  • Collaborate with Cartiers visual merchandising team on arranging jewelry displays.

Client Service Coordinator

Louis Vuitton - LVMH
Boca Raton
10.2020 - 03.2022
  • Took on hybrid role such as hospitality, sales and operations.
  • Assisted with VIP appointments and in store events.
  • Managed the high volume traffic and flow within the boutique.
  • Provided knowledge of store services, and collections to enhance client engagement.
  • Received exceptional client surveys

Sales Associate

Elektrik Boutique
Delray Beach
07.2018 - 11.2020
  • Delivered exceptional service to clients, ensuring a memorable luxury boutique experience.
  • Consistently met store goals through product knowledge, upselling and cross selling.
  • Built strong relationships through clienteling and follow ups.
  • Assisted in hosting store events and fashion shows to increase sales.
  • Traveled to LA to buy merchandise.

Fashion Design Intern

House of Perna
Delray Beach
06.2019 - 10.2019
  • Constructing samples, sewing, drawing, and cutting patterns for collections.
  • Helping design custom gowns to showcase at the Cornell Art Museum.
  • Prepared fashion show models.
  • Increased sales at pop up events.

Education

High School Diploma -

Park Vista
Boynton Beach, FL
05-2020

Skills

  • Cartier product knowledge
  • High-end customer service & Hospitality
  • Client relationship management
  • Visual merchandising
  • Appointment scheduling & client flow management
  • Inventory management
  • Discretion, professionalism, and confidentiality

Timeline

Client experience coordinator

Cartier
07.2022 - Current

Client Service Coordinator

Louis Vuitton - LVMH
10.2020 - 03.2022

Fashion Design Intern

House of Perna
06.2019 - 10.2019

Sales Associate

Elektrik Boutique
07.2018 - 11.2020

High School Diploma -

Park Vista

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