Aimee Nguyen
Houston,TX
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Receptionist
Contour Lashes & Brows (Previous Owner David Pham)
07.2022 - 11.2023
- Managed multiple tasks and met time-sensitive deadlines.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Maintained confidentiality of information regarding clients and company.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled assignments independently with good judgement and critical thinking skills.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Barista
Quan Binh Minh
07.2022 - 08.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
Education
MBA - Business And Managerial Economics
Houston Community College
Houston, TX05.2027
High School Diploma -
Elsik High School
Houston, TX05.2022
Skills
- Payment Processing
- Scheduling appointments
- Multi-Line Phone Systems
- Supply Management
- Telephone skills
- Scheduling
- Customer Service
- Call Management
- Appointment Scheduling
- File Management
- Verbal and written communication
- Service-oriented mindset
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Receptionist
Contour Lashes & Brows (Previous Owner David Pham)
07.2022 - 11.2023
Barista
Quan Binh Minh
07.2022 - 08.2022
MBA - Business And Managerial Economics
Houston Community College
High School Diploma -
Elsik High School
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