Aimee Nguyen
Henry Ford St John Hospital
Warren
17
years of professional experience
Dedicated respiratory therapy professional with a strong background in patient care, emergency response, and therapy coordination. Recognized for mentoring new staff, building strong team relationships, and helping patients and families understand treatment plans.
Work History
Registered Respiratory Therapist
10 Years 9 Months- Served as a Lead Therapist and liaison between the Respiratory Therapist Department and other healthcare professionals, fostering strong working relationships.
- Became a highly valued asset to the team by expanding knowledge in Neonatal and Pediatric care and having flexibility to provide excellent care in any area of the hospital.
- Regularly mentored new employees and student therapists, guiding them on best practices in therapy and techniques.
- Educated patients and families on various topics with excellent communication, helping them feel confident and supported in their personal care.
- Developed strong connections and trust with the physicians and other care team members with expertise and improved patient outcomes.
- Assessed respiratory status and developed care plans for critical and noncritical patients.
Registered Respiratory Therapist
1 Year 10 Months- Grew my confidence and independence in my first role as practitioner.
- Realized my strength and impact through the compassionate care provided and the connections built with patients.
- Quickly learned how to prioritize care in critical and emergency care settings.
- Assessed patient respiratory status and adjusted therapy plans based on clinical findings.
Quality Compliance Analyst/Customer Service Representative
4 Years 8 Months- Monitored quality compliance across customer interactions, ensuring adherence to established service standards and regulatory guidelines.
- Audited call recordings and documentation to identify gaps, errors, and process deviations.
- Coached associates on quality standards, documentation accuracy, and customer communication best practices.
- Improved overall quality compliance by conducting thorough audits and inspections of processes and systems.
Education
Associate of Science - Respiratory Therapy
Skills
Patient advocate and steadfast compassion
Teamwork and collaboration
Friendly
positive attitude
Excellent communication and interpersonal skills
Adaptable to new systems and environments
Leadership and teaching abilities
Timeline
Registered Respiratory Therapist
Henry Ford St John Hospital
02.2016 - CurrentRead More
Registered Respiratory Therapist
Oakwood Hospital Medical Center (now, Corewell Health)
04.2014 - 02.2016Read More
Quality Compliance Analyst/Customer Service Representative
General Motors OnStar/Aditya Birla Minacs
01.2010 - 09.2014Read More
Macomb Community College
Associate of Science from Respiratory Therapy
Read More