Running
Aimee Nieroda
Customer Relations Manager New England
Suffield,CT
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. 9 Years of previous bank management experience.
Overview
11
11
years of professional experience
Work History
Customer Relations Manager New England
TTR Shipping
Windsor, CT
10.2020 - Current
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established performance and service goals and held associates accountable for individual performance.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Developed and implemented standards for staff to provide consistent service to customers.
- Managed customer relations on ongoing basis to maximize customer retention.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Made customers aware of current and new programs and services.
- Produced and implemented customer satisfaction guarantee program which directly resulted in 39% increase in sales
Business Owner
First Class Logistics
Windsor, CT
02.2014 - 10.2020
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
Realtor Sales Associate
Trend2000 Real Estate
Enfield, CT
02.2022 - Current
- Top Sales each year
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
- Collaborated with mortgage brokers, home inspectors, and other industry professionals to provide seamless transaction experiences for clients.
- Coordinated efficient closings by diligently tracking paperwork deadlines and maintaining clear lines of communication with all parties involved in the transaction process.
- Conducted thorough market research to accurately price properties and attract serious buyers.
- Managed a large portfolio of diverse properties, catering to the unique needs of each individual client.
- Provided valuable guidance on home staging techniques that resulted in higher offers from prospective buyers.
- Increased client satisfaction by providing exceptional customer service in all real estate transactions.
- Facilitated smooth communication between buyers and sellers throughout the negotiation process, resulting in mutually beneficial agreements.
- Organized open houses and private showings to effectively showcase properties to potential buyers.
- Consistently met or exceeded sales targets through diligent prospecting and lead generation efforts.
- Developed comprehensive marketing strategies for property listings, resulting in quicker sales times.
- Demonstrated excellent problem-solving skills when addressing potential obstacles during transactions, securing successful outcomes for all parties involved.
- Negotiated successful contracts with attention to detail, ensuring favorable terms for clients.
Skills
Customer Relationship Management
Decision-Making
Customer Needs Assessment
Workload Management
Customer Service
Business Operations
Contract Negotiation
Service Billing Arrangements
Project Management
Conflict Management
Business Retention
Sales Proficiency
Problem-Solving
Attention to Detail
Strong Work Ethic
Customer Relations
Affiliations
- Rotary International
- Enfield Rotary President
- Enfield 4th of July Committee
- Suffield High School Wrestling Booster Club
Interests
Weight Lifting
Hiking with my dog
Kayaking/ White water rafting
Volunteering
Ice Skating
Timeline
Realtor Sales Associate
Trend2000 Real Estate
02.2022 - Current
Customer Relations Manager New England
TTR Shipping
10.2020 - Current
Business Owner
First Class Logistics
02.2014 - 10.2020