Aimee Osborn

● Mentor and lead staff to provide the best possible patient care while ensuring quality and satisfaction
expectations are met. Ensure adequate staffing is maintained.

● Oversee and facilitate the review of clinical documentation and patient’s plan of care. Direct and guide initiatives
to improve documentation with clinical staff, mid-level practitioners and physicians.

● Proactively prepare for internal and external surveys, ensuring compliance with policies, procedures, standards,
Federal, State, and local regulations through medical chart review, frequent review of CMS guidelines and
changes, and Performance Improvement Plans.

● Ensure productivity expectations are met.

● Facilitate and participate in regular meetings with direct clinical staff to discuss patient care issues and develop stratagies for improvement

• Utilized EHR systems effectively for documentation purposes in accordance with HIPAA regulations.
• Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
• Maintained confidentiality in matters related to patient, family and client facility staff.
• Provided emotional support to patients and their families during difficult times.
• Provided attentive healthcare to sick, disabled and injured patients.
• Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
• Provided primary care services to patients in their homes.
• Notified physicians and other personnel of changes in patients' conditions.
• Improved patient outcomes through peer groups and facilitating continuing education.
• Provided ongoing education opportunities for staff regarding changes in policies and procedures.
• Monitored quality assurance activities for compliance with standards of care.
• Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges.
• Performed personnel interviewing, hiring, disciplinary actions and dismissals.