Aimee Perez
Oxnard,CA
Summary
Meticulous and highly motivated individual, excellent at juggling multiple tasks and working under pressure. Experienced professional with strong team player and relationship-building skills. Passionate and experienced in helping most vulnerable members in the community.
Overview
15
15
years of professional experience
Work History
Homeless Services Social Worker II
County of Ventura Human Services Agency
04.2023 - Current
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- De-escalated stressful situations through individual and family crisis interventions.
- Supported clients and families with empathy and compassion during difficult times.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
IHSS Social Worker
County of Ventura Human Services Agency
09.2021 - 04.2023
- Assessed clients for abuse and neglect to compile documentation for court reports.
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures.
- Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
Client Benefit Specialist
Ventura County Human Services Agency
04.2016 - 09.2021
- Served as "acting lead" when the Lead position was vacant in the unit which entailed the assistance of supervision of at least 5-6 employees
- Assist with piloting new County projects for the elderly and disabled community in Ventura County
- Conduct phone and face to face interviews with clients to determine eligibility for public assistance and government programs
- Process applications, forms and reports, and input information into computer databases
- Maintain paper and electronic case files
- Review report data and correct discrepancies
- Prepare a variety of written correspondence in relation to client eligibility, activity, and services provided
- Use Microsoft and Excel to generate reports, charts and graphs
- Perform operational functions in relation to determination of eligibility for public assistance programs
- Maintain knowledge of, interpret, and apply program regulations as appropriate
- Meet regulatory and automated system deadlines in a timely manner, in accordance with local, state and federal compliance regulations
- Explain services, benefits, program requirements, and governmental procedures individually or in a group setting.
Waitress
Buffalo Wild Wings
08.2015 - 04.2016
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Stayed up-to-date on menu changes to help customers make food choices.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Inspected dishes and utensils for cleanliness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Checked identification for minimum age for sale of alcoholic beverages.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Used cash registers and credit card machines to cash out customers.
Crew Member
Plaza Cinema
01.2014 - 04.2015
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Observed customer purchases in line and differentiated between standard portions.
Delivery Driver
Toppers Pizza Place
07.2013 - 04.2015
- Completed on-time deliveries by choosing best and most efficient routes.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Delivered packages to customer doorsteps and business offices.
Youth Instructor
Hueneme School District
08.2011 - 08.2013
- Modeled and reinforced positive behaviors with diverse techniques.
- Provided one-on-one mentoring to youth in need of extra support.
- Instructed classes per month on topics such as P.E, Arts & Crafts and Cooking
- Managed classroom environment conducive for learning to meet maturity level and interest of students.
- Facilitated learning through imagination, sensory activities, and age-appropriate activities focusing on growth and development.
Cashier
La Fruteria
09.2009 - 12.2010
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
Education
Associate of Science - Physical Science
Oxnard College
Oxnard05.2023
Skills
- Bilingual- Spanish speaking
- Self-motivated
- Conflict resolution
- Extremely organized
- Data management
- Process implementation
- Client assessment and analysis
- Staff development
- Proficient in computer applications such as Outlook, Powerpoint, Microsoft, Excel, MEDS, CalWIN, CMIPS
Personal Information
Date of Birth: 08.17 *Employment Status: Full time
References
Catalina Castro
VC IHSS Supervisor
805-630-6531
catalina.castro@ventura.org
Erica Aguilera
VC CBS Supervisor
805-797-8525
erica.aguilera@ventura.org
Anya Reyes
VC CBS Supervisor
805-890-5016
anya.reyes@ventura.org
Franklin Salaverria
VC HSA Program Analyst
franklin.salaverria@ventura.org
805-512-0123
Marisol Puga
VC IHSS Social Worker
marisol.puga@ventura.org
805-207-2976
Additional Information
- Personal Information *Date of Birth: 08.17 *Employment Status: Full time
Timeline
Homeless Services Social Worker II
County of Ventura Human Services Agency
04.2023 - Current
IHSS Social Worker
County of Ventura Human Services Agency
09.2021 - 04.2023
Client Benefit Specialist
Ventura County Human Services Agency
04.2016 - 09.2021
Waitress
Buffalo Wild Wings
08.2015 - 04.2016
Crew Member
Plaza Cinema
01.2014 - 04.2015
Delivery Driver
Toppers Pizza Place
07.2013 - 04.2015
Youth Instructor
Hueneme School District
08.2011 - 08.2013
Cashier
La Fruteria
09.2009 - 12.2010
Associate of Science - Physical Science
Oxnard College
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