Aimee Peterson
Fort Benning,US
Summary
Detail-oriented Administrative Assistant experienced in records management and recruitment support. Balanced high-volume inquiries and administrative tasks while collaborating with HR professionals to meet hiring objectives. Managed candidate screening processes and organized interviews, ensuring compliance and confidentiality to enhance operational efficiency.
Overview
22
22
years of professional experience
Work History
Screener/Recruiter
Careworkus
03.2024 - 05.2025
- Collaborated with recruitment and HR professionals to achieve hiring goals.
- Presented potential candidates to executives and managers.
- Explained the admissions requirements, program benefits, and financial aid procedures to prospective students.
- Screened Careworks client inquiries for service eligibility and referral needs.
- Coordinated referrals between clients and Careworks service team.
- Explained screening questions and next steps to clients clearly.
- Maintained confidentiality while handling sensitive Careworkus client information.
- Observed regulations regarding work procedures to keep company compliant.
- Provided support to research personnel throughout the screening process.
- Monitored participant progress throughout the screening process to ensure compliance and timely follow-up.
- Maintained a professional demeanor when communicating with potential participants via phone or email.
- Recorded detailed notes regarding each screening session including any necessary changes or updates.
- Responded promptly to inquiries from potential participants regarding study details or requirements.
- Utilized passwords and other security measures to prevent data compromises.
- Developed survey questionnaires for use in pre-screening interviews.
- Prepared reports summarizing findings from screenings on a regular basis.
- Participated in quality control reviews of data entry processes for accuracy.
- Coordinated interview schedules across hiring teams and candidate calendars.
- Communicated interview details to candidates, recruiters, and managers.
- Prepared interview packets, agendas, and meeting materials for panel interviews.
- Monitored and recorded candidate statuses in the applicant tracking system to ensure accurate updates. in applicant tracking system and shared updates.
- Resolved scheduling conflicts and rescheduled interviews with hiring stakeholders.
- Supported recruiters with interview logistics, confirmations, and follow-up messages.
- Maintained precise interview records and candidate notes to support effective hiring decisions.
- Managed confidential candidate information with professionalism and discretion.
- Prepared job postings, sourced qualified candidates, and scheduled interviews.
- Provided guidance to new recruiters regarding interviewing techniques, resume review.
- Coordinated and conducted interviews with hiring managers and candidates to assess qualifications. with hiring managers and potential candidates.
- Managed onboarding processes for newly hired employees including orientation scheduling and paperwork completion.
- Ensured compliance with all applicable employment laws and regulations during the recruitment process.
- Compiled reports on recruiting activities such as number of open positions, sources used.
- Created offer letters for successful applicants according to company policies.
Lead Intake Coordinator
Family Care Center - Circle Clinic
Colorado Springs, CO
10.2016 - 07.2019
- Demonstrated high efficiency in completing tasks under tight deadlines.
- Multi-line Telephone Systems Mail handling
- Utilized organization skills to maintain an orderly workspace and efficient processes.
- MS Office proficiency. Telephone skills Documentation and reporting Sorting and labeling
- Office administration
- Implemented time management strategies to meet project deadlines effectively.
- Increased clerical staff productivity by reorganizing the training program and effectively supervising employees.
- Opened and distributed incoming mail, facilitating quicker responses to client inquiries.
- Handled phone and email correspondence, made copies, and managed incoming and outgoing mail and faxes. Organized and routed incoming mail and deliveries to assist senior leaders in responding quickly to business needs.
- Answered and transferred calls on a multi-line phone system, ensuring timely communication with appropriate departments.
- Developed and maintained detailed administrative processes and procedures to increase efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail. Created and updated physical records and digital files to keep current, accurate, and compliant documentation.
- Wrote business documents such as emails, reports, and letters that were clear and professional.
- Answered a multi-line phone system and transferred callers to the appropriate department or staff member by the second ring.
Receptionist and Kennel Assistant
Dogwood Veterinary Hospital
Newnan, GA
08.2013 - 06.2018
- Facilitated open communication by gathering and distributing messages to team members and managers, while organizing travel accommodations for staff and visitors, including vouchers, agendas, and transportation.
- Welcomed incoming visitors and customers with professional greetings.
- Sorted, received, and distributed mail between departments and personnel.
- Handled incoming business correspondence and directed it to relevant departments for action.
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and timely shipping.
- Sorted, received, and distributed mail among departments to ensure efficient communication.
- Maintained a clean and organized reception area to create a welcoming first impression for visitors.
- Provided clerical and administrative support to internal staff, contributing to overall efficiency and productivity.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
Receptionist
Cheyenne Mountain Animal Hospital
Colorado Springs, CO
07.2014 - 10.2016
- Acted as the first point of contact for potential clients and scheduled appointments for them.
- Greet customers, determine the reason for their visit, and direct them to the appropriate staff member. Answered a multi-line, high-volume phone and directed callers to the appropriate company personnel. Was in charge of sorting and distributing mail.
- Served as the primary point of contact for all departments, facilitating communication and support.
- Kept track of visitors and screened them for access to the facility and inter-office personnel. Distributed incoming mail throughout the office to the appropriate recipients. Make appointments and keep track of them on a calendar.
- Kept track of visitors and screened them to ensure that they had access to inter-office personnel.
- I'm in charge of guest complaints and requests.
- Creating documents and spreadsheets, as well as emailing and assisting with contracts. Receiving and sorting mail, deliveries, and couriers on a daily basis.
- Greeted customers, assessed their needs, directed them to appropriate staff, managed multi-line phone system, and sorted incoming mail for distribution.
- Organized and supervised administrative tasks to enhance workflow efficiency within the office.
- Maintain contact with clients and business associates.
- Handled guest complaints and requests to ensure satisfactory resolution and customer service.
- Monitored the premises, screened visitors, updated logs, and issued passes to maintain security.
- Facilitated communication between departments as primary point of contact.
- Answered a multi-line, high-volume phone and directed callers to the appropriate company personnel.
Customer Representative
Bj's Wholesale Club
Newnan, GA
05.2003 - 08.2008
- Increased customer loyalty by providing outstanding service in response to questions, complaints, and [Type] issues.
- In charge of keeping financial accounts in order by processing customer adjustments.
- Enhanced customer loyalty through outstanding service in resolving questions, complaints, and [Type] issues.
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
- Maintained revenue streams by minimizing refunds and effectively communicating with customers.
- Operated standard office equipment and utilized computer programs for various tasks.
- Looked at account histories and service histories to see if there were any patterns or issues that needed to be addressed.
- Ensured customer satisfaction by implementing strategies focused on addressing needs and resolving concerns.
- Put the focus on customer service by creating a courteous and welcoming environment for visitors.
- Maintained revenue streams by prioritizing customer satisfaction and using refunds as a last resort through effective communication and negotiation.
- Was in charge of keeping financial accounts in order by processing customer adjustments.
- Accepted credit card payments and offered self-serve payment options after explaining charges on customer bills.
- Answered questions from customers and vendors regarding services and products.
Education
Medical Office Assistance -
Everest Institute
Jonesboro, GAHigh School -
Northgate High School
Newnan, GASkills
- Interview coordination
- Data privacy management
- Applicant screening
- Administering interviews
- Scheduling participants
- Team management
- Team supervision
- Client interaction
- Customer service
- Issue resolution
- Project planning
- Project organization
- Office organization
- Administrative support
- Data input
- Database management
- Preparing summaries
- Business operations
- Process improvement
- Online research
- MS Office
- Verbal communication
- Team building
- Relationship development
- Data privacy management
- Applicant screening
Timeline
Screener/Recruiter
Careworkus
03.2024 - 05.2025
Lead Intake Coordinator
Family Care Center - Circle Clinic
10.2016 - 07.2019
Receptionist
Cheyenne Mountain Animal Hospital
07.2014 - 10.2016
Receptionist and Kennel Assistant
Dogwood Veterinary Hospital
08.2013 - 06.2018
Customer Representative
Bj's Wholesale Club
05.2003 - 08.2008
Medical Office Assistance -
Everest Institute
High School -
Northgate High School