Aimee Pifer
Howell,Michigan
Summary
Dynamic and results-driven operations leader with demonstrated expertise in program development and implementation. Over [X years] of experience driving operational excellence and organizational growth through strategic initiatives. Proven track record of achieving the highest employee engagement scores in consecutive years (2021, 2022, 2023), reflecting a commitment to cultivating a positive and collaborative work environment. Appointed to the Operational Excellence team, in 2023, to support operational functions across multiple sites. Additionally, I served as Chair of the Culture Committee, leveraging strong interpersonal skills and innovative approaches to promote a culture of excellence and employee satisfaction. Proficient in Lean Six Sigma methodologies, applying data-driven insights to drive process improvements and operational efficiencies. Known for a hands-on approach to leadership and a dedication to driving continuous improvement across all aspects of operations. Experienced in team development and the growth and development of leaders, fostering a culture of mentorship and professional advancement. Eager to bring a unique blend of operations acumen, program development skills, and a passion for fostering a positive workplace culture to a forward-thinking organization.
Overview
26
26
years of professional experience
Work History
Director of Lab Services - OPEX
HealthTrackRx.com
10.2022 - Current
- Spearheaded the development of multiple training programs from inception to implementation, resulting in a remarkable 75% retention rate of new employees.
- Demonstrated exceptional performance, consistently meeting and exceeding benchmarks upon transitioning programs into production.
- Designed and implemented training programs for both analytic and pre-analytic operations, ensuring comprehensive coverage of operational processes.
- Led a team of trainers, providing mentorship and guidance to enhance their effectiveness in delivering high-quality training sessions.
- Collaborated cross-functionally with department heads to identify training needs and align training programs with organizational goals.
- Experienced in providing regular program reporting to C-suite executives, ensuring transparency, alignment, and strategic decision-making at the highest levels of the organization.
- Utilized analytical insights to continuously refine training methods, optimizing learning outcomes and employee performance.
- Implemented performance metrics to evaluate the effectiveness of training initiatives and identify areas for improvement.
- Maintained up-to-date knowledge of industry trends and best practices in laboratory operations to inform training program development and ensure compliance with regulatory standards.
- Continuation of leadership and support of teams associated with previous roles within the organization
Director Field Service
HealthTrackRx.com
10.2021 - Current
- Developed and implemented a custom program to drive business growth, achieving high levels of efficiency and productivity within the team.
- Continuously monitored program performance and identified areas for improvement, leading to ongoing enhancements and increased effectiveness.
- Consistently exceeded established benchmarks for program performance, demonstrating a commitment to excellence and continuous improvement.
- Monitored compliance with regulatory standards and collaborated with the compliance department to develop comprehensive documentation around program functionality.
- Enabled and designed training programs and documentation to ensure team members were equipped with the necessary skills and knowledge to succeed.
- Identified and trained trainers within the team, enhancing the organization's capacity for knowledge transfer and skill development.
- Monitored and coordinated workflows to optimize resources.
- Established departmental performance goals and provided feedback for underperforming areas.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
Program Manager
HealthTrackRx.com
06.2021 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Business Development Manager
Michigan Clear Water
02.2020 - 06.2021
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Regional Manager - Midwest
Millennium Health
06.2016 - 11.2019
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Streamlined and monitored quality programs to evaluate compliance activities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Regional Account Manager
Companion DX Reference Lab
02.2014 - 05.2016
- Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
- Achieved regional sales targets by developing strategic plans and executing effective account management practices.
- Conducted comprehensive market analysis to identify trends, competitor activities, and potential areas of improvement.
- Delivered engaging presentations showcasing product offerings tailored to individual client needs, ultimately driving sales growth.
- Exceeded sales goals by 20% annually
Sr. Account Manager
IHS International
09.1998 - 06.2004
- Determined cost of custom marketing Programs
- Exceeded sales targets by 15% annnually
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Worked with customers to develop strategic business and account plans.
Education
BBA - Marketing
Eastern Michigan University
Ypsilanti, MI05.1998
Skills
Strategic Planning
Lean Six Sigma
Verbal and written communication
People Management
Operations Management
Creativity and Innovation
Organizational Development
Hiring and Retention
Timeline
Director of Lab Services - OPEX
HealthTrackRx.com
10.2022 - Current
Director Field Service
HealthTrackRx.com
10.2021 - Current
Program Manager
HealthTrackRx.com
06.2021 - Current
Business Development Manager
Michigan Clear Water
02.2020 - 06.2021
Regional Manager - Midwest
Millennium Health
06.2016 - 11.2019
Regional Account Manager
Companion DX Reference Lab
02.2014 - 05.2016
Sr. Account Manager
IHS International
09.1998 - 06.2004
BBA - Marketing
Eastern Michigan University