Aimee Ramos
Los Angeles,CA
Summary
Dynamic Logistics Manager with a proven track record at Alger-Triton, renowned for enhancing operational efficiency and driving team performance. Expertise in problem-solving and communication has resulted in effective resolution of customer complaints and significant improvements in shipping processes. Committed to cultivating a collaborative work environment that encourages high performance and continuous improvement.
Overview
10
10
years of professional experience
Work History
Logistics Manager
Alger-Triton
Los Angeles, CA
09.2021 - Current
- Supervise the activities of workers engaging in receiving, storing, and shipping products or materials.
- Direct investigations to verify and resolve customer or shipper complaints.
- Collaborate with other departments to develop strategies that align with the company's objectives.
- Examine expenditures to develop plans and budgets for increasing profits, or improving services.
- Review invoices from carriers and vendors for accuracy prior to processing payments.
- Identify and resolve shipping and packaging errors.
- Manage a high-performing team to enhance the quality and safety of internal freight systems.
- Monitor product import or export processes to verify compliance with regulatory or legal requirements.
- Manage day-to-day operations related to receiving, storing, packing, and shipping merchandise.
- Create and enforce policies and procedures for the entire logistics team.
- Lead and manage projects to support logistics efforts and plans.
- Coordinate with suppliers to ensure timely deliveries of goods.
- Communicate with vendors to order supplies needed for production operations.
- Schedule drivers on a daily basis, making sure all deliveries and pickups are made within the appropriate time.
Veterinary Receptionist
Studio City Animal Hospital
Studio City, CA
08.2019 - 09.2021
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Interviewed patients to complete case histories and intake forms.
- Scheduled and confirmed patient appointments and consultations.
- Filed medical records in an organized manner for easy access when needed.
- Completed relevant insurance and other claim forms.
- Prepared invoices for services rendered at the clinic and collected payments from clients.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
Shipping and Inventory Specialist
Lobster Sports
Van Nuys, CA
06.2015 - 08.2019
- Performed scheduled inventory counts and supply audits.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Packed orders for shipping according to customer specifications.
- Loaded packages onto pallets or shelves for shipping.
- Checked shipping labels for accuracy and completeness.
- Prepared necessary documentation for shipping outbound goods.
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
Education
High School Diploma -
John Marshall High School
Los Angeles, CA06-2015
Skills
- Problem solving
- Time management
- Multitasking
- Stress Management
- Flexible and adaptable
- Team-oriented
- Customer service
- Friendly, positive attitude
- Supervision and leadership
- Excellent communication
- Conflict resolution
- Documentation preparation
Languages
Spanish
Professional
References
References available upon request.
Timeline
Logistics Manager
Alger-Triton
09.2021 - Current
Veterinary Receptionist
Studio City Animal Hospital
08.2019 - 09.2021
Shipping and Inventory Specialist
Lobster Sports
06.2015 - 08.2019
High School Diploma -
John Marshall High School
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