Aimee Rasmussen
Summary
Highly qualified, results-oriented business support specialist, with 18 years of experience in administrative support roles. Strong technical depth and solid track record in data entry, and administrative roles. Responsive and customer-driven; able to build rapport with customers, develop long-term relationships, anticipate needs, and make appropriate recommendations to improve efficiencies. Enhance team performance and maximize customer satisfaction by strategically and critically thinking through workflows to implement process improvements. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. Academic background in administration with emphasis on error free data entry, document creation, database and file management, bookkeeping, reception, and appointment scheduling. Computer Skills: Excel, Word, Access, CRM software, Epic, MediTech, Lexis Nexis, Search America, Centricity, OSCAR, Docuware, and IC +, able to do advanced function in multiple databases to verify, modify and run reports.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
09.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Developed and implemented improvements to pharmacy organization system.
Reconveyance Specialist/Release Tracking Specialist
UPF Services, Chronos, Covius aka Require
03.2015
- Tracking Lien Releases for Deeds of Trust and Mortgages
- Searching, Retrieving, and processing Deeds of Trust and Mortgages utilizing ePost, Realquest, and County Websites
- Work with large spreadsheets in excel to manage passwords and County requirements
- Setting ups accounts with the Counties to retrieve documents
- E-Recording with Counties utilizing Simplifile.
Customer Service
Walgreens
09.2022 - Current
- Entering Patients Prescriptions, Filling Medication orders
- Billing Medical Insurance, verifying insurance, and calling insurance for verifications
- Stocking medication, maintaining outdated medications, and general cleanliness of the pharmacy.
HRG-Healthcare Resource Group
10.2017 - 07.2019
- Call Medical Insurance Companies to verify denied medical codes
- Review denied claims, rebill or write-off codes denied by insurance
- Calling Medical Insurance Companies to obtain prior authorization for patient procedures.
Credentialing Specialist
Office Team
05.2014 - 12.2014
- Credentialing for Doctors, Chiropractors, and other health care providers
- Work with large spreadsheets in excel to manage productive workflow
- Verify the credentials for medical personnel utilizing Cactus, Laserfiche, and various medical websites seeking verification of privileges, education, and board certifications.
Data Integrity Specialist
Office Team-Providence
12.2012 - 01.2014
- Part of a statewide project aiming to eliminate several legacy health information systems and migrate all data towards 'Epic' HIM system
- Ensure that patient data was transferred into Epic successfully by cross referencing all legacy systems, and making the necessary corrections
- Work with large spreadsheets in excel to manage productive workflow
- Verify the integrity of data by eliminating errors and eliminating duplicate records utilizing SearchAmerica, DocuWare, ChartID, ChartLocator, Lexis Nexis, Centiricity, and various HIM systems.
Administrative Assistant
Olsten Staffing-Spokane International Airport
04.2012 - 12.2012
- Managed administrative functions for department of 40+ core support and professional staff
- Heavy data entry, fast paced environment assigned to 1600 separate data entry projects
- Successfully pacified hostile or antagonistic customers and negotiated a mutually agreeable solution by patiently providing alternatives to reconcile the customer's needs with the company's objectives.
Bookkeeper
Flaig Steel & Fabricating, Inc
05.2011 - 03.2012
- Reconciling accounts using Excel and QuickBooks Pro
- Initial set up and continual maintenance of work papers, accounts payable and accounts receivable, expense reports and month end reconciliation
- Managed electronic documents, heavy data entry along with zero error percentage during my tenure.
Data Entry Specialist
Advantage IQ
02.2007 - 08.2007
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained files, records and chronologies of entry activities.
Data Entry Clerk
Humanix
10.2006 - 02.2007
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
OR Materials
Osten Staffing
07.2006 - 10.2006
- Responsible for restocking operating room materials.
- Picking orders for upcoming surgical procedures.
- Delivering supplies to the operating rooms as requested by surgeon.
Payroll / Data Entry Clerk
Motive Power
08.2005 - 07.2006
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
Purchasing Agent
Flaig Steel & Fabrication Inc
08.2004 - 01.2005
- Maintained complete documentation and records of all purchasing activities.
- Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
Education
A.A.S Degree, Legal Secretary/Administrative Assistant program -
Phillips Junior College
Skills
- Customer Relations
- Quality Assurance
- Proficient in Microsoft Office
- Analytical Thinking
- Data Analysis
- Process Improvement
- Root Cause Analysis
Certification
- Notary Public License - License expires 7/1/2024
- Licensed Pharmacy Technician - Current
Timeline
Pharmacy Technician
Walgreens
09.2022 - Current
Customer Service
Walgreens
09.2022 - Current
HRG-Healthcare Resource Group
10.2017 - 07.2019
Reconveyance Specialist/Release Tracking Specialist
UPF Services, Chronos, Covius aka Require
03.2015
Credentialing Specialist
Office Team
05.2014 - 12.2014
Data Integrity Specialist
Office Team-Providence
12.2012 - 01.2014
Administrative Assistant
Olsten Staffing-Spokane International Airport
04.2012 - 12.2012
Bookkeeper
Flaig Steel & Fabricating, Inc
05.2011 - 03.2012
Data Entry Specialist
Advantage IQ
02.2007 - 08.2007
Data Entry Clerk
Humanix
10.2006 - 02.2007
OR Materials
Osten Staffing
07.2006 - 10.2006
Payroll / Data Entry Clerk
Motive Power
08.2005 - 07.2006
Purchasing Agent
Flaig Steel & Fabrication Inc
08.2004 - 01.2005
A.A.S Degree, Legal Secretary/Administrative Assistant program -
Phillips Junior College
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