AIMEE RAYO
Syracuse,New York
Summary
Highly adaptable and detail-oriented individual with extensive experience of conflict resolution, customer communications and satisfaction, and time management. Hardworking and dedicated to successfully fulfilling goals of the company while maintaining a positive and energetic demeanor.
Overview
13
13
years of professional experience
Work History
Server
PF Changs
03.2024 - Current
- Superb time management between various individual tasks as well as helping teammates out.
- Competitive upselling of products and promotional items.
- Collaborating with teammates to ensure smooth and efficient service.
Operations Specialist
Rapid Response Monitoring
07.2022 - 02.2024
- Process inbound/outbound calls from customers and authority agencies.
- Provide detail-oriented customer service and empathetic support to customers with a sense of urgency.
- Handle security alarm activations for residences and businesses in a professional manner in order to process, verify, and dispatch emergency services.
Cashier
Marshall's
02.2022 - 06.2022
- Greet and inform customers of products and special offers, fostering positive store experiences.
- Provide efficient and courteous service to customers.
- Collaborate with other staff to increase efficiency during peak hours.
Server
Buca Di Beppo
05.2021 - 12.2021
- Efficiently multitasking to provide excellent service and positive lasting memories to guests hosting events such as weddings, birthdays, and corporate events.
- Follow alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Prioritize multiple tasks in dynamic, fast paced environment while staying calm and composed.
Server
Parry's Pizzeria
05.2019 - 03.2020
- Optimize service quality by actively listening and responding to customer requests.
- Check on each customer regularly to ensure order accuracy and customer satisfaction.
- Very high volume, casual dining.
Server
Sauce Restaurant
03.2016 - 04.2019
- Assess guest demeanor and identify negative behavior, addressing with manager.
- Create and maintain optimal communication chain, reducing guest dissatisfaction.
- Attend all company and restaurant required trainings and meetings, improving skills.
Server
UNO's Pizzeria And Grill
09.2014 - 03.2016
- Maintain knowledge of safety and emergency procedures, remaining aware of accident prevention policies.
- Memorize frequent customer preferences to build relationships and loyalty.
- Listen to customer concerns and complaints and quickly rectify issues.
Server
Calle Ocho
05.2014 - 08.2014
- Maintain a sanitary work environment for myself and my coworkers as well as keeping up with a clean and organized environment for customers during their dining experience.
- Listen to and meet customer's specific needs whether it be dietary, allergies, or preferences with their order
Server
Chat N' Chew
10.2011 - 04.2014
- Fill in for and perform managerial duties when needed.
- Create a friendly and positive environment for customers and fellow staff,
- Multitask between taking orders, running food/drinks, performing cash/credit card transactions, and bussing tables while keeping a steady and efficient work flow.
References
- Krysta Rahmatulla, Manager, (949) 232-6445, krystanatoshia@gmail.com
- Chase Newell, Manager, (512) 413-7872, chasemnewell@gmail.com
Timeline
Server
PF Changs
03.2024 - Current
Operations Specialist
Rapid Response Monitoring
07.2022 - 02.2024
Cashier
Marshall's
02.2022 - 06.2022
Server
Buca Di Beppo
05.2021 - 12.2021
Server
Parry's Pizzeria
05.2019 - 03.2020
Server
Sauce Restaurant
03.2016 - 04.2019
Server
UNO's Pizzeria And Grill
09.2014 - 03.2016
Server
Calle Ocho
05.2014 - 08.2014
Server
Chat N' Chew
10.2011 - 04.2014