AIMEE REYES

Delivered exceptional guest relations by welcoming patients and visitors warmly and offering immediate assistance

• Interviewed patients to obtain medical information and measure their vital signs and place intravenous (IV) catheter
• Conveyed consent forms and procedures with patients
• Answered patients' questions about policies and procedures with friendly and knowledgeable approach
• Supported patient service needs by coordinating efficient referrals for additional resources
• Kept all areas clean, stocked, organized and in line with company professional standards
• Answered phones, refill/sent in medication refills, pre-op/post patients
• Assisted Doctors with Loop implant/removal.

• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
• Ensured prompt response to call lights, addressing patient needs in a timely manner.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

• Front office duties: checking in/out patients, scheduled appointments, checked eligibility on insurances prior to upcoming appointments
• Assorting and filling faxed
• Requesting medical records
• Assisted patients with their needs
• Close out the cashier drawer at EOD and submit the EOD report to billing
• Cleaned the front lobby at the end of day
• Call center duties: Answer phones, assist patients with their needs
• Scheduled appointments for established and new patients
• Registered new patients
• Request medical records
• Reminder calls for BMED and setting up super bills prior to DOS
• Medical Assistant: Completed intakes, including measuring vital signs and documenting symptoms
• Keep equipment ready for safe patient use through scheduled cleaning and sterilization
• Supported medical staff by answering phones, updating patient data, and preparing orders to restock inventory
• Educated patients on prescribed medications, treatments, and procedures
• Assisted with EKG, PFT's, injections and setup tray for WWE.

• Setting up and breaking down apheresis machines
• Explaining to Donors the process of donation plasma and venipuncture
• Monitoring Donors throughout the process
• Releasing donors and paying them out
• Assisted in pre-packing setup bags.

• Front office: Answering phones checking in/out patients, scheduled appointments, attending orders at Doctors request/referrals, request records for established patients, run eligibility on insurance prior to upcoming appointments, print out super bills for prior dates, assist patients with their needs
• Back office: Interview patients to obtain medical information and measure their vital signs, weight and height
• Attended doctor at all times, follow orders at doctors request, administered vaccines/injections, assisted in EKG and PFT testing, inventory/order supplies, assisted refills on RX for patients, autoclave instruments, prepared surgical tray for procedures, assisted in requesting medical records/pre-op clearance letters and assisted in wound care
• Phlebotomist: Collect blood/venipuncture, tissue, urine or other laboratory specimens
• Log the specimens and prepare them for testing
• Centrifuge specimen/bag specimen with complete requisition form on patient's information, inventory/order supplies.