Aimee Sams
Versailles,KY
Summary
Accomplished General Manager at Dairy Queen, adept in operations management and leadership, significantly enhancing customer loyalty and operational efficiency. Excelled in staff training and inventory control, driving business growth through strategic planning and cost-saving measures. Skilled in fostering team unity and building strong relationships, ensuring long-term success and profitability.
Overview
12
12
years of professional experience
Work History
General Manager
Dairy Queen
02.2013 - Current
- Managed employee reviews, training, and schedules.
- Managed incoming stock based on current sales.
- Maintained inventory of all stock in store.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Key Holder
The Children’s Place
11.2016 - 05.2018
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Education
High School Diploma -
Woodford County High School
Versailles, KY06.2009
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Team Leadership
- Staff Management
- Customer Relations
- Relationship Building
- Staff Training
- Inventory Control
Timeline
Key Holder
The Children’s Place
11.2016 - 05.2018
General Manager
Dairy Queen
02.2013 - Current
High School Diploma -
Woodford County High School