Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Aimee Schorsack

Huntington Beach,CA

Summary

Dynamic Retail Area Manager with a proven track record at Johnny Was LLC, excelling in leadership development and operations management. Enhanced employee productivity and streamlined processes, achieving significant profit margin improvements. Skilled in driving business growth while delivering exceptional customer service and fostering high-performing teams through effective coaching and training.


Overview

12
12
years of professional experience

Work History

Retail Area Manager

Johnny Was LLC
04.2014 - Current
  • Boosted employee productivity through effective scheduling, task delegation, and time management strategies.
  • Conducted ongoing staff development to help employees achieve growth within job roles.
  • Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
  • Set sales objectives and attainment plans for the Los Angeles region.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the retail area.
  • Delivered exceptional results through strong leadership skills in managing diverse teams across various stores.
  • Collaborated with cross-functional teams to launch two new POS systems and authored comprehensive training manuals, improving onboarding and operational efficiency.
  • Developed high-performing teams through targeted recruitment, training, and ongoing coaching.
  • Maximized customer loyalty by resolving issues promptly while maintaining high levels of professionalism.
  • Streamlined operational processes for increased efficiency, resulting in improved profit margins.
  • Implemented loss prevention measures to significantly reduce shrinkage rates across the retail area.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Excellent communication skills, both verbal and written.

Sales Lead Keyholder

Stitch And Feather
03.2013 - 06.2016
  • Opened inventory boxes and restocked shelves.
  • Opened and closed store by counting registers, making deposits, and storing and filing all daily paperwork.
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Utilized expert product knowledge to assist customers in making informed purchasing decisions.
  • Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
  • Consistently exceeded individual sales goals while contributing to the overall success of the team.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
  • Enhanced team productivity by providing ongoing coaching, mentoring, and motivation to staff members.
  • Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
  • Collaborated with store management to strategize on sales initiatives and drive overall revenue growth.
  • Developed customer loyalty through exceptional service, resulting in increased repeat business.

Floral Event Design Assistant

Inviting Occassion
04.2015 - 05.2015
  • Assisted with the creation of visually appealing presentations to effectively communicate design concepts and ideas.
  • Enhanced design project efficiency by streamlining communication between team members and clients.
  • Provided valuable input during brainstorming sessions, contributing to the development of creative design solutions.
  • Visited job sites to take notes and record space measurements to create floor plans.
  • Participated in client meetings, presenting design concepts confidently and professionally while addressing feedback constructively.
  • Developed eye-catching visual content for social media channels, driving audience engagement and growth.
  • Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
  • Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
  • Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
  • Consistently met tight deadlines for large-scale orders, coordinating logistics to ensure timely delivery and installation of arrangements.
  • Collaborated with event planners to create memorable floral installations for weddings, corporate events, and special occasions.
  • Prepared potted plants and bouquets based on customer requirements.
  • Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Developed custom floral designs for weddings, significantly contributing to memorable day for numerous couples.

Education

Associate of Arts - Fashion Design

FIDM
Irvine, CA
01-2014

Skills

  • Store operations
  • Customer service
  • Leadership development
  • Operations management
  • Process and procedure development
  • Driving business growth

Accomplishments

  • Provided multi-unit leadership across 7 store locations, including direct management of a flagship store ranked among the highest in sales and profit performance.
  • Achieved company milestone as the first store to generate $2 million in annual sales.
  • Standardized promotional event execution across 80+ stores by authoring and implementing the company’s official Retail Event Guideline.
  • Designed and delivered multi-format training (written, video, and 1:1 coaching) to 80+ managers, supporting the successful launch of a new POS system with full coverage of back office processes and omni-fulfillment workflows.

Timeline

Floral Event Design Assistant

Inviting Occassion
04.2015 - 05.2015

Retail Area Manager

Johnny Was LLC
04.2014 - Current

Sales Lead Keyholder

Stitch And Feather
03.2013 - 06.2016

Associate of Arts - Fashion Design

FIDM

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