Aimee Scott
Tulsa,OK
Summary
Skilled, driven, and resourceful Product Manager with 10+ years of experience working with ministries in technological, educative, and administrative roles.
Overview
9
9
years of professional experience
Work History
Check-Ins Product Manager
Planning Center
05.2021 - Current
- Improve product functionality and enhance user experience for 80,000+ churches.
- Manage stakeholder expectations effectively throughout entire product development process.
- Optimize product performance with data-driven analysis and continuous improvement initiatives.
- Lead cross-functional teams to deliver high-quality products on time.
Children's Pastor / Preschool Curriculum Director
Church On The Move
08.2019 - 05.2021
- Responsible for overseeing a kids ministry of 200+ children with a team of 60+ volunteers.
- Directed preschool content team in creating, producing, and executing curriculum across 4 campuses.
- Designed and created curriculum package templates in Adobe for classroom and at-home learning.
- Delegated curriculum production tasks to direct reports.
- Visited each campus every weekend to observe effectiveness of curriculum in the classroom environment.
Customer Success Manager
TrainedUp
09.2018 - 08.2019
- Provided support for churches of all sizes on the TrainedUp/ServeHQ volunteer training platform.
- Had daily video calls with new customers to facilitate onboarding.
- Assisted new customers with the implementation of their TrainedUp account to their volunteer base.
- Monitored a live chat customer service portal for customer questions and concerns.
- Worked closely with the development team to report and resolve bugs as well as make feature requests.
- Created, wrote, and organized all support documents for TrainedUp's support site.
Director of Special Needs
Church On The Move
02.2015 - 09.2018
- Directed, developed curriculum, and recruited/trained volunteers for the special needs program.
- Oversaw the children's check-in process including security protocols such as medical, custody and special needs considerations.
- Tracked and produced dashboard for performance and growth metrics for the Family Ministries department.
- Created, allocated, and oversaw the Family Ministries budget.
- Generated a system for multi-user expense tracking, and reconciled charges.
- Helped write the Health and Compliance Manual to bring the children's ministry in compliance with OSHA policies.
Education
Bachelor of Science -
Oral Roberts University
Tulsa, OK05.2016
Skills
- Asana
- Drift/Zendesk
- HelpDocs/Paligo
- Notion
- Stripe
- Tableau
- Adobe Suite
- Microsoft Office Suite
- Google Suite
- Apple iWork Suite
Timeline
Check-Ins Product Manager
Planning Center
05.2021 - Current
Children's Pastor / Preschool Curriculum Director
Church On The Move
08.2019 - 05.2021
Customer Success Manager
TrainedUp
09.2018 - 08.2019
Director of Special Needs
Church On The Move
02.2015 - 09.2018
Bachelor of Science -
Oral Roberts University
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