Aimee Shafer
Columbia,SC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Outdoor Lighting Perspectives
2015.11 - Current
- Set up appointments for installations and maintenance plans
- Take payments and close out invoices
- Respond to online leads and email requests
- Make flyers and advertisements for events and special offers
- Setup files and send information to sign up for home shows
- Sell annual plans and tune-ups for systems
- Call customers to collect overdue payments
- Filing.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Sales Representative
Vision Property Management
2013.04 - 2015.10
- Answered 200+ calls a day
- Returned 100+ voicemails
- Responded to emails
- Assisted customers in completing the application
- Took cash offers on properties.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Portfolio Manager
Vision Property Management
2014.12 - 2015.08
- Promoted to the analytic department
- Made final decisions on cash offers from sales teams on if they should take the offer or hold firm at the counter, depending on what was best for the company
- Handled repossessed properties and pricing them depending on the condition they came back in
- Decided if a property should be repriced, that were requested from the asset managers from the sales teams
- Worked on projects assigned from the analytic supervisor mainly consisting of looking into area comps
- Looked into demographics on specific properties or specific acquisition packages, to help in narrowing down issues as to why those properties weren't selling
- Marked sold/repossessed properties in our inventory trackers
- Rated properties as they came in either as new acquisitions or repossessed properties.
- Facilitated portfolio performance review and implemented new strategies.
- Streamlined reporting procedures for greater efficiency in communicating portfolio updates to clients.
- Managed diverse portfolios, ensuring proper diversification and alignment with client objectives.
- Communicated market developments, portfolio changes and annual performance information to clients.
Asset Manager
Vision Property Management
2013.09 - 2014.12
- Ran 300 properties in the sale's team portfolio (60/day)
- Requested for properties to be repriced
- Analyzed cash offers on the ROI and decided to counter or accept before sending to analytic dept
- Requested for properties to be marketed
- Requested properties to be sent to auction
- Assigned follow-ups to fellow sale team members for customers that need to be contacted.
- Proactively identified areas for process improvement, driving increased efficiency throughout the organization.
- Managed risk by conducting thorough due diligence and regular portfolio reviews.
- Collaborated with legal teams to ensure compliance with regulatory requirements and industry best practices.
- Maximized return on investment by implementing effective asset allocation strategies.
Rental Consultant
RentMart
2007.04 - 2013.04
- Assisted customers in explaining the company's service to them
- Contacted private landlords and property management companies to update our files on properties that had rented, or may have come available
- Registered new clients that came into the office
- Assisted current clients in providing them with updated lists of new properties for rent
- Handled cash deposits at the end of the day
- Streamlined the rental application process for clients, resulting in faster approval times and higher success rates.
- Conducted comprehensive move-in inspections alongside new tenants, documenting any pre-existing conditions or damages prior to occupancy.
- Collaborated with other team members to share resources and best practices, improving overall efficiency within the office.
Customer Service Representative
Palmetto GBA
2005.10 - 2007.02
- Answered 200+ calls a day
- Assisted customers in applying for Medicare/Medicaid.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Freshman Year -
Winthrop University
05.2005
High School Diploma -
Irmo High School
07.2004
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Excel
- Microsoft Word
- File Organization
- Time Management
References
Available Upon Request
Timeline
Administrative Assistant
Outdoor Lighting Perspectives
2015.11 - Current
Portfolio Manager
Vision Property Management
2014.12 - 2015.08
Asset Manager
Vision Property Management
2013.09 - 2014.12
Sales Representative
Vision Property Management
2013.04 - 2015.10
Rental Consultant
RentMart
2007.04 - 2013.04
Customer Service Representative
Palmetto GBA
2005.10 - 2007.02
Freshman Year -
Winthrop University
High School Diploma -
Irmo High School
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