Aimee Smith
Saint Augustine,IL
Summary
Dynamic administrative professional with a proven track record at Alachua County School Board, excelling in conflict resolution and database management. Bilingual in English and Spanish, I leverage strong problem-solving skills to enhance employee communications and streamline operations, ensuring accuracy in patient medical records and billing processes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Student Assignment
Alachua County Public Schools
Cainsville, FL
03.2025 - 04.2025
- Assisted organizational efforts by filing, entering data and answering phones.
- Updated and maintained databases with current information.
- Coordinated with other departments to ensure timely processing of admission applications.
- Handled new enrollments by entering customers' data and reviewing information.
- Verified all required documentation prior to enrolling a student in school.
Assistant Administrative Secretary
Alachua County Public Schools
Gainesville, FL
05.2024 - 02.2025
- Prepared job postings for open positions on the company website and other job boards.
- Examined employee files to answer inquiries for assistance with personnel actions.
- Processed business and identification cards, bank accounts and reference and medical checks to streamline hiring protocol.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Maintained employee records in compliance with state and federal regulations.
- Answered questions regarding salaries, benefits and other pertinent information.
Food and Nutrition Assistant
Alachua County Public Schools
Gainesville, FL
01.2024 - 05.2024
- Assisted in the preparation of hot entrees for cafeteria service or catering events.
- Packaged and bagged cooked food and prepared items.
- Refilled condiments, napkins and server workstations.
- Coordinated food production activities in kitchen areas to ensure timely delivery of meals.
- Made meals in accordance with company standards and requirements.
Substitute Teacher
ESS
Gainesville, FL
11.2023 - 12.2023
- Communicated effectively with parents about student progress and concerns.
- Followed established lesson plans to continue learning trajectory.
- Distributed worksheets and homework assignments from head teacher to assist with classroom operations.
- Explained assignments and relayed information from lead teacher.
Customer Care Representative
Medcom Benefits
Jacksonville, FL
04.2018 - 05.2021
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
Appointment Scheduling Specialist
South East Orthopedic Specialists
Jacksonville, FL
06.2017 - 10.2018
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Scheduled and confirmed appointments.
- Answered telephones and directed calls to appropriate staff members.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Took information from potential customers to assess needs.
Medical Billing Analyst
Parallon
Jacksonville, FL
04.2014 - 05.2017
- Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
- Applied HIPAA privacy and security regulations while handling patient information.
- Completed and submitted appeals for denied claims.
- Coordinated communications between patients, billing personnel and insurance carriers.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Handled billing, waivers and claims for private and commercial clients.
Education
Associate of Arts - Social Psychology
Miami Dade College
otherSkills
- Fluent in both English and Spanish
- Patient Medical Records Maintenance
- Medical Billing Processing
- Office Health Records Preparation
- Stop Payments
- Error Revision
- Billing Data Verification
- Proficient in Microsoft word, Excel and Power point
- Database management
- Schedule coordination
- Problem-solving
- Telephone and email etiquette
- Administrative support
- Records management
- Employee communications
Languages
Education and Training
other
Certification
- CPR and First Aid Certification
- DCF 45 Hour Childcare Certification
Languages
English
Professional
Spanish
Professional
Timeline
Student Assignment
Alachua County Public Schools
03.2025 - 04.2025
Assistant Administrative Secretary
Alachua County Public Schools
05.2024 - 02.2025
Food and Nutrition Assistant
Alachua County Public Schools
01.2024 - 05.2024
Substitute Teacher
ESS
11.2023 - 12.2023
Customer Care Representative
Medcom Benefits
04.2018 - 05.2021
Appointment Scheduling Specialist
South East Orthopedic Specialists
06.2017 - 10.2018
Medical Billing Analyst
Parallon
04.2014 - 05.2017
Associate of Arts - Social Psychology
Miami Dade College
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