Aimee Sottung
Diamondhead,MS
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
10
10
years of professional experience
Work History
Team Leader
Cleaning Authority
03.2022 - 03.2024
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Optimized resource allocation to maximize overall team output while minimizing costs.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Owner
Lady Freshners Home And Office Cleaning
02.2020 - 03.2022
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Team Leader
Cleaning Authority
01.2018 - 02.2020
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Bartender Manager
Sonnys
08.2014 - 01.2018
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Streamlined bar operations for increased efficiency by implementing new inventory management systems.
- Increased overall revenue with creative drink promotions and themed events.
- Improved staff performance through comprehensive training programs and regular feedback sessions.
- Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
- Resolved conflicts among team members quickly and professionally, fostering a positive work environment.
- Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
- Assisted in recruiting top talent for the bar team, conducting thorough interviews and selecting qualified candidates.
- Kept bar presentable and well-stocked to meet customer needs.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Followed strict recipes and drink measurements to minimize product used.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
GED -
Hancock Sr. High School
St Louis, MO2000
Skills
- Quality Improvement
- Client Service
- Documentation And Reporting
- Complaint resolution
- Work Planning
- Shift Scheduling
- Team Supervision
- Cash Handling
- Employee Evaluation
- Staff Training
- Conflict Resolution
- Safety processes and procedures
Golf, puzzles, reading
Golfing is enjoyable because of its socialization and helps to keep me physically active. I enjoy large and difficult puzzles. Reading is my way of winding down in the evenings before bed.
Timeline
Team Leader
Cleaning Authority
03.2022 - 03.2024
Owner
Lady Freshners Home And Office Cleaning
02.2020 - 03.2022
Team Leader
Cleaning Authority
01.2018 - 02.2020
Bartender Manager
Sonnys
08.2014 - 01.2018
GED -
Hancock Sr. High School